Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yuliia Boreiko

Yuliia Boreiko

Etobicoke,ON

Summary

To seek and maintain part-time position in the Clinical Trials research field that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Quick to learn and willing to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

2
2
years of professional experience

Work History

Customer Service Support Specialist

Limited Liability Company "Hexa"
02.2024 - 03.2024
  • Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
  • Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
  • Collaborated with team members to ensure consistent quality in customer interactions.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Handled customer inquiries and suggestions courteously and professionally.

Volunteer

Central District Polyclinic Of Darnytskyi Region
11.2021 - 12.2021
  • Assisted with COVID-19 vaccination department and related programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

Master's - Medicine

Kyiv Medical University
Ukraine, Kyiv
06.2025

Skills

  • Organization
  • Customer Focus
  • Complaint Handling
  • Assertiveness
  • Customer Service
  • Microsoft Excel
  • Medical terminology knowledge
  • Critical Thinking

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
French
Elementary

Timeline

Customer Service Support Specialist

Limited Liability Company "Hexa"
02.2024 - 03.2024

Volunteer

Central District Polyclinic Of Darnytskyi Region
11.2021 - 12.2021

Master's - Medicine

Kyiv Medical University
Yuliia Boreiko