Yuliana Munoz
West Sacramento
Summary
At Nielsen Property Managers, I spearheaded initiatives that significantly enhanced operational efficiency and team cohesion, leveraging my expertise in financial administration and leadership. My strategic approach to HR management and problem resolution fostered a culture of accountability, driving notable improvements in productivity and talent acquisition.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager
Nielsen Property Managers
05.2022 - Current
- Coordinated cross-functional teams to enhance workflow efficiency.
- Fostered a culture of accountability for improved team cohesion and morale.
- Streamlined operational processes by implementing best practices.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Developed coaching programs for underperforming employees to enhance productivity.
- Improved overall talent pool by implementing structured recruitment processes.
- Established comprehensive HR policies to ensure legal compliance.
- Streamlined interview processes to reduce time-to-hire.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Accounts Receivable Accountant
Nielsen Property Managers
04.2018 - 05.2022
- Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
- Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
- Contributed to company profitability by diligently monitoring customer accounts and minimizing uncollectible amounts.
- Enhanced financial reporting accuracy with meticulous account reconciliations and timely adjustments.
Account Executive - Payables
Nielsen Property Managers
03.2014 - 03.2018
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared and filed tax forms to meet needs of customers.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Office Assistant
Nielsen Property Managers
01.2013 - 02.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Leasing Consultant
Nielsen Property Managers
10.2008 - 11.2011
- Coordinated maintenance requests to ensure timely resolution and tenant satisfaction.
- Increased property visibility through targeted marketing strategies.
- Provided personalized assistance for tenant inquiries to enhance satisfaction.
- Negotiated lease terms effectively to meet both tenant and management needs.
- Conducted property tours for prospective tenants to highlight unique features.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Distributed and followed up on tenant renewal notices.
Education
High School Diploma -
RiverCity High School
West Sacramento, CA06-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Staff training
- Inventory control
- P&L management
- Financial administration
- Bilingual
- Human resources management
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Nielsen Property Managers
05.2022 - Current
Accounts Receivable Accountant
Nielsen Property Managers
04.2018 - 05.2022
Account Executive - Payables
Nielsen Property Managers
03.2014 - 03.2018
Office Assistant
Nielsen Property Managers
01.2013 - 02.2014
Leasing Consultant
Nielsen Property Managers
10.2008 - 11.2011
High School Diploma -
RiverCity High School
Similar Profiles
Hayley MitchellHayley Mitchell
Real Estate Manager at Mitchell Property Training & BNB Property ManagersReal Estate Manager at Mitchell Property Training & BNB Property Managers
Camille J TurnerCamille J Turner
Regional Property Manager at Urban Property Managers LLCRegional Property Manager at Urban Property Managers LLC
Jesus NunezJesus Nunez
Painter/Drywall Finisher at Redwood Property ManagersPainter/Drywall Finisher at Redwood Property Managers