Yuliana Gonzalez Verdin
Farmersville
Summary
Dedicated administrative Medical Assistant/ Referral Clerk to provide and gain knowledge in customer service and patient care.
Overview
11
11
years of professional experience
Work History
Referral Clerk
South Valley Vascular/ Bass Medical Group
05.2018 - Current
- Processed patient referrals efficiently, ensuring timely communication with healthcare providers.
- Maintained accurate records in electronic health systems, enhancing data integrity and accessibility.
- Assisted patients with insurance verification, increasing clarity on coverage and services provided.
Customer Service Representative
Ben Elect / Randstad Temp Agency
02.2017 - 10.2017
- Assisted clients in understanding policy terms and benefits
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Resolved customer inquiries regarding policy coverage and claims processing
Receptionist Clerk
Sequoia Foot Care Group
05.2015 - 02.2017
- Managed front desk operations, ensuring smooth daily operations and exceptional customer service.
- Verified medical insurance efficiently, ensuring smooth patient processing.
Skills
- Insurance verification
- Appointment scheduling
- Referral coordination
- Customer service
- Multitasking
- Data entry
- Clerical skills
- Professionalism
Languages
Spanish
Full Professional
Timeline
Referral Clerk
South Valley Vascular/ Bass Medical Group
05.2018 - Current
Customer Service Representative
Ben Elect / Randstad Temp Agency
02.2017 - 10.2017
Receptionist Clerk
Sequoia Foot Care Group
05.2015 - 02.2017