Yuliana Diaz
Lynwood
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced in managing operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
16
16
years of professional experience
Work History
Billing Department
360 New Way Inc.
Gardena, CA
07.2020 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Data Entry
Reply Logistics
04.2018 - Current
- Entering the loads for the dispatch team
- Loads information such as date, time, pickup or delivery location,trailer information and shippers information
- Billing: Breaking down drivers paperwork
- Making sure every load matches with drivers information and trailer number
- Checking for delays, detention charges, dry runs, flip charges, yard pulls, or any other fees
- Payroll: Creating payroll batch for drivers checks
- Making sure all drivers are getting pay for every load
- Matching all amount to be correct
- Customer service: Answering calls and transferring the calls to dispatchers
- Calling customers for any charges or any paperwork missing
- Calling the drivers for paperwork or any missing documents
- Verifying employees files such as drivers license, tractor registration, etc
Bundler
Koo’s Manufacturing inc.
07.2013 - 10.2016
- Bundle jeans such as tie and number them to prepare the for other departments
- Worked in a team environment to meet daily production goals
- Assisted other departments when needed in checking material for damage or other defects
- Inspected samples, using templates and rules
Cashier
Ono Hawaiian BBQ
07.2012 - 10.2013
- Greeted all customers politely when they entered the restaurant
- Take customers orders
- Took money from customer and provide correct change
- Helped package food in boxes and bags
- Kept counter, dining area, and restrooms clean
- Restock napkins, straws, lids, and other supplies in the dining area needed
Hospital Front Desk Receptionist
St. Francis Medical Center
Lynwood, CA
08.2009 - 06.2012
- Welcomed patients and visitors by greeting them in person or by telephone
- Protected patients rights by maintaining confidentiality of personal information
- Guided visitors and patients to the appropriate location within the hospital
- Answered phone calls and transferred to the correct area
- Ensured the entryway and lobby was always clean
Education
High School Diploma -
Lynwood High School
Lynwood, CA06.2011
Skills
- The ability to work in a team
- Good hand-eye coordination
- The ability to concentrate for long periods while doing repetitive tasks
- Friendly and helpful customer service skills in person and over the phone
- Can follow directions and achieve goals
- Bilingual - English and Spanish
- Computer skills and exposure to Microsoft Word, PowerPoint, Excel
Timeline
Billing Department
360 New Way Inc.
07.2020 - Current
Data Entry
Reply Logistics
04.2018 - Current
Bundler
Koo’s Manufacturing inc.
07.2013 - 10.2016
Cashier
Ono Hawaiian BBQ
07.2012 - 10.2013
Hospital Front Desk Receptionist
St. Francis Medical Center
08.2009 - 06.2012
High School Diploma -
Lynwood High School