Yuliana Deleon
El Cajon
Summary
Dynamic and dedicated professional with a proven track record at Panchos Mexican Grill, excelling in customer service and conflict resolution. Demonstrated adaptability with new technologies and a strong work ethic, enhancing customer loyalty and mentoring peers. Proficient in data entry and order coordination, ensuring efficient operations and exceptional customer experiences. Highly determined to grow and enhance new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Panchos Mexican Grill
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts, over the phone and in person.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Granite Hills
El Cajon, CA06-2020
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Data entry proficiency
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Telephone management
- Order coordination
- Reliable and responsible
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Drawing and Painting
Timeline
Cashier
Panchos Mexican Grill
04.2022 - Current
High School Diploma -
Granite Hills
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