Yulia Komzarova
Calgary,AB
Summary
I'm Fashion consultants and professional stylists that help clients find the right outfit for an event or personal style request, with extensive knowledge of the fashion and beauty industry. Managed client relationships and provided excellent customer service throughout the styling process. Consulted with clients to identify their personal style and advised them on how to dress to best reflect their image.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Hyatt Regency Calgary
06.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Used internal software to process reservations, check-ins and check-outs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Customer Service
Nutty Greek Bake Shop
11.2022 - 04.2023
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customers' needs
- Stocked shelves and supplies and organized displays
- Verified that all customers received receipts for purchases
- Developed positive customer relationships through friendly greetings and excellent service
- Processed customer service orders promptly to increase customer satisfaction
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales/Fashion Advisor
Fashion Boutique "PARK AVENUE"
01.2017 - 02.2022
- Proposed accessories to complete outfits and complement clothing choices
- Selected clothes that flattered individual body types and capitalized on current trends
- Merchandised store inventory in seasonal and brand displays
- Performed personal shopping functions on behalf of customers
- Accepted and processed customer payments
- Stayed on top of current fashion trends and revamped stock according to updates
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise
- Met with clients to determine style requirements and budget
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times.
Sales Advisor
Zara
02.2008 - 03.2017
- Increased sales by offering advice on purchases and promoting additional products
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Demonstrated features, answered questions and offered solutions
- Responded to in-person and telephone requests for information about company offerings
- Proposed accessories to complete outfits and complement clothing choices
- Selected clothes that flattered individual body types and capitalized on current trends
- Performed personal shopping functions on behalf of customers
- Accepted and processed customer payments
- Met with clients to determine style requirements and budget.
Sales Advisor
Diesel
04.2006 - 02.2008
- Increased sales by offering advice on purchases and promoting additional products
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Demonstrated features, answered questions and offered solutions
- Proposed accessories to complete outfits and complement clothing choices
- Selected clothes that flattered individual body types and capitalized on current trends
- Merchandised store inventory in seasonal and brand displays
- Performed personal shopping functions on behalf of customers
- Accepted and processed customer payments
- Met with clients to determine style requirements and budget.
Education
BACHELOR Diploma - JOURNALISM
Ivan Franko University
01.2007
Skills
- Product Knowledge
- Money Handling
- Fashion Shows
- Loss Prevention Strategies
- Professional Communication
- Cash Register Operations
- Personal Shopping
- Styling Understanding
- Fashion Industry Knowledge
- Body Shaping
- Workflow Prioritization
- Attention to Details
- Adaptability
- Knowledge of Colors
- Trend Expertise
- Team Oriented
- Strong computer skills
- Time management
- Able to interpret and follow complex instructions
- Stocking and Replenishing
- Sales Expertise
Hobbies and Interests
- FASHION
- SKIING
- ACTIVE RECREATION
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Professional Working
Timeline
Front Desk Agent
Hyatt Regency Calgary
06.2023 - Current
Customer Service
Nutty Greek Bake Shop
11.2022 - 04.2023
Sales/Fashion Advisor
Fashion Boutique "PARK AVENUE"
01.2017 - 02.2022
Sales Advisor
Zara
02.2008 - 03.2017
Sales Advisor
Diesel
04.2006 - 02.2008
BACHELOR Diploma - JOURNALISM
Ivan Franko University
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