YULA MOYO
PORT ELIZABETH,KWAZULUNATAL
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Boardwalk Hotel
03.2021 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Housekeeping Room Attendant
Radisson Blu Hotel
08.2015 - 04.2020
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Responded to requests from patrons for linens and toiletries.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
Bachelor of Arts - English Cultural Studies
University of Zimbabwe
Harare11.2010
Skills
- Washing Windows
- Guest Satisfaction
- Chemical Cleaners
- Linens and Toiletries
- Stocking Bathrooms
- Cleaning Bathrooms
- Vacuuming and Sweeping
- Guest Safety
- Folding Clean Laundry
- Dusting Furniture
- Safety Monitoring
Timeline
Housekeeping Room Attendant
Boardwalk Hotel
03.2021 - Current
Housekeeping Room Attendant
Radisson Blu Hotel
08.2015 - 04.2020
Bachelor of Arts - English Cultural Studies
University of Zimbabwe
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