Yukti Sethi

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.

● Searched Tenders for various states and union territories, Sorting of Tenders , Shortlisting Tenders and Checking pre-qualification criteria of searched RFP’s.

● Synopsis preparation of Shortlisted Tenders and Technical/Commercial solutions preparation.

● Management with focus on operational and financial accuracy to reduce wastage and improve overall efficiency.

● Developed KPI’s to maximize profits by main focus on timely delivery of MIS reports.

• Applied best practices, measuring quality and quantity, frequent audits and feedback from staff to define waste, standardize and improve process performance.
• Provided support for Aadhaar UIDAI Software design, testing, implementation and training. Worked for 2139 Punjab Sewa Kendras and Handled one service individually i.e. UIDAI AADHAAR enrolment operations which was running in 450 centres approximately.
• Assisted management in implementation of new techniques to improve the quality of the services and provided technical support for AADHAAR client software i.e. Kit registration, SFTP update, Packets reconciliation and proper supervision on execution of the service.
• Handling the process of UID certification of operators till onboarding and execution of service in SK having 250 plus operators in the system.

● Effectively controlled costs and developed operating budgets.

● MIS reporting & Coordination with UIDAI Regional Office & CSC-SPV.

● Supervised completion of financial paperwork and tracking reports. Processing of Claims and reimbursement verification.

● Project Management of Punjab CSC and UIDAI AADHAAR enrolment projects.

● Conducted research on efficiency of present technical processes and advised necessary changes required to top management.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Tracked hours and expenses to keep project on task and within budgetary parameters.

• Prepared meeting agendas and minutes for distribution and record keeping.
• Maintained database and spreadsheets with accurate inventory and status.
• Wrote technical narratives to document processes and design changes.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Basic financial accounting principles and practices.

● Assist in the processing and maintenance of personnel forms and records.

● Operated and maintained office equipment such as photocopiers, scanners and fax machines

● Create, format and proofread documents, forms and reports using various software programs.

Managing incoming and outgoing correspondence ensures effective communication among all departments