YUKTI ROYCHOUDHURY
Toronto,ON
Summary
Summary
Detail-oriented professional with expertise in optimizing workflows, managing processes, and ensuring seamless coordination across teams. Skilled in customer relationship management, data analysis, reporting, and project management, with a strong focus on enhancing operational performance. Passionate about client engagement and talent management, committed to delivering efficient, employee-focused solutions while fostering positive, impactful experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge-Front of House
The Chase-LFG Growth Partners
03.2024 - Current
- Maintain accurate records of guest reservations, preferences, and special requests, ensuring seamless coordination and attention to detail.
- Collaborate with staff and management to optimize workflows and address operational requirements efficiently.
- Communicate effectively with various teams, ensuring smooth service flow and resolving guest concerns with discretion and professionalism.
- Demonstrate interpersonal skills by liaising with guests, colleagues, and vendors to create a positive and seamless experience.
- Monitor and adjust operational logistics, including seating arrangements and table turnover, ensuring efficient service delivery.
Operations Manager-D2C
Pinch Lifestyle Services
07.2023 - 12.2023
- Managed client onboarding processes with precision, ensuring accurate data entry and a positive initial experience.
- Developed and tracked KPIs to measure operational efficiency and provided detailed performance reports to senior management.
- Streamlined workflows by fostering effective communication between departments, enhancing client experience.
- Reviewed and analyzed client interactions to identify areas for operational improvement, implementing data-driven corrective measures.
- Organized and coordinated events, demonstrating strong project management and administrative capabilities.
Operations and Marketing Representative
HomeDrop
12.2022 - 03.2023
- Conducted detailed market research to gather insights on customer preferences and competitor strategies, providing actionable recommendations.
- Engaged with potential clients through multiple communication channels, ensuring data accuracy and effective lead management.
- Analyzed and monitored competitor activities, identifying opportunities for operational and strategic enhancements.
- Planned and executed promotional events, ensuring meticulous coordination and collaboration with internal and external partners.
Education
Ontario Graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
08-2025
Bachelor's in Business Administration -
Amity University
Noida, India06-2023
Skills
- Interpersonal and Communication Skills
- Time management & Attention to detail
- Operational Efficiency and Workflow Optimization
- Relationship building
- Administrative tasks
- Data Analysis and Reporting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Professional in Human Resources (HRCI PHR) Certification-Udemy
- Human Resources: Payroll-LinkedIn
- HR Foundations: Core Human Resources-LinkedIn
- Microsoft Excel-Udemy
Timeline
Concierge-Front of House
The Chase-LFG Growth Partners
03.2024 - Current
Operations Manager-D2C
Pinch Lifestyle Services
07.2023 - 12.2023
Operations and Marketing Representative
HomeDrop
12.2022 - 03.2023
- Professional in Human Resources (HRCI PHR) Certification-Udemy
- Human Resources: Payroll-LinkedIn
- HR Foundations: Core Human Resources-LinkedIn
- Microsoft Excel-Udemy
Ontario Graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
Bachelor's in Business Administration -
Amity University
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