Yukina Ota
Student
Vancouver,BC
Summary
Experienced server with over 3 years of experience in Customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Job Advertisement Sales
Quick Co.,Ltd.
Osaka, Japan
04.2021 - 03.2022
- Worked with customers to understand needs and provide excellent service.
- Ranked second in sales among 300 colleagues
- Led projects and analyzed data to identify opportunities for improvement.
- Created plans and communicated deadlines to complete projects on time.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Server
Japanese sushi restaurant
Osaka, Japan
02.2020 - 03.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
A Sales Assistant in Tailor's Shop
Japanese clothes shop
Osaka, Japan
02.2019 - 03.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Increased sakes of foreign customers by 10%
Education
Bachelor of International Studies - International Studies
Kindai University
Osaka 04.2017 - 03.2022
Skills
Sales experience
Timeline
Job Advertisement Sales
Quick Co.,Ltd.
04.2021 - 03.2022
Server
Japanese sushi restaurant
02.2020 - 03.2022
A Sales Assistant in Tailor's Shop
Japanese clothes shop
02.2019 - 03.2022
Bachelor of International Studies - International Studies
Kindai University
04.2017 - 03.2022
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