YUKI SHIRASAKA
Toronto,ON
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Operator
Nerima-ku
04.2020 - 09.2020
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Elevated the quality of customer interactions by closely adhering to company guidelines and maintaining a professional demeanor at all times.
Server
Nansei Rakuen Resorts Co.,Ltd.
04.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- I worked as a server at a barbecue restaurant in a resort for one year, handling guest service, cleaning, grill maintenance, dishwashing, and drink preparation. During peak hours, I managed group seating for up to 40 customers, ensuring efficient service and satisfaction for up to 200 guests.
Cashier
Don Quijote Co., Ltd.
04.2015 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- I worked as a cashier at a busy supermarket near a train station for four years. With only two registers, I focused on processing customers quickly and efficiently. I also managed restocking shelves, ensuring products were replenished during quieter periods to maintain smooth operations.
Education
Bachelor of Arts - Department of Liberal Arts And Journalism
Senshu University
Kanagawa, Japan03-2019
Skills
- Exceptional customer service
- Guest engagement
- Memory retention
- Customer service
Certification
Smart Serve
Timeline
Call Operator
Nerima-ku
04.2020 - 09.2020
Server
Nansei Rakuen Resorts Co.,Ltd.
04.2019 - 03.2020
Cashier
Don Quijote Co., Ltd.
04.2015 - 03.2019
Bachelor of Arts - Department of Liberal Arts And Journalism
Senshu University
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