Yuki Sano
Burnaby,British Columbia
Summary
Highly-motivated Individual with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
1:1 Support Worker
City of Burnaby - Access and Inclusion
Burnaby, BC
12.2023 - Current
- Helped create activity adaptations for various programs.
- Supported participants with any anxiety or sensory needs.
- Aided in behaviour management.
Assistant Program Leader
City of Burnaby - Parks and Recreation
Burnaby, BC
11.2023 - Current
- Assisted in developing and leading educational activities for children aged 5-12.
- Enforced rules consistently among all participants; addressed disciplinary issues promptly when necessary.
- Evaluated existing programs for areas of improvement; developed strategies for increasing program efficiency.
- Organized daily recreational activities such as sports, arts and crafts, and outdoor games.
Rink Attendant
City of Vancouver
Vancouver, BC
06.2023 - Current
- Monitored skaters for adherence to rules and ice safety policies.
- Attended to skaters after accidents, falls or incidents and prepared documentation.
- Maintained organization, cleanliness and safety of ice rink to deliver positive guest experiences.
- Assessed rink prior to each shift for unsafe or hazardous ice, proper door operations and accurate conditions.
- Addressed guest conflicts and alerted supervisor of incidents.
Cashier and Barista
Onezo Tapioca
Burnaby, BC
09.2018 - 12.2023
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
Administrative Support Volunteer
Canadian Red Cross
Burnaby, BC
03.2017 - 03.2018
- Organized office supplies, equipment, and materials to maintain an efficient workspace.
- E-file inactive volunteer documents according to the recordkeeping guidelines.
- Inputted data into spreadsheets according to established protocols.
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Minor Hockey Referee
BC Hockey
Burnaby, British Columbia
10.2014 - 04.2017
- Reacted to complex game situations quickly and effectively.
- Navigated difficult situations with direct communication and explanation of game rules.
- Resolved claims of rule infractions or complaints by participants, assessing any necessary penalties.
- Reported to regulating organizations regarding sporting activities, complaints and actions taken or needed.
Camp Madawaska Volunteer
Burnaby Parks and Recreation
Burnaby, BC
08.2016 - 08.2016
- Helped with canoeing, archery, shelter-building, challenge courses, outdoor cooking, nature walks, arts and crafts.
- Played various outdoor sports with children, teaching rules and demonstrating good sportsmanship.
- Showed professionalism in working with campers and willingness to learn on job.
- Assisted organizing campfire songs and variety of games.
- Set up and cleaned up camp activities.
Edmonds Park Volunteer
Burnaby Parks and Recreation
Burnaby, BC
07.2012 - 08.2015
- Set up and took down of all park tools and equipment.
- Facilitated activities and games for the kids at the park.
- Supervised the park when park leader was away.
- Encouraged a safe and fun environment for everyone.
Education
Bachelor of Science - Health Sciences
Simon Fraser University
Burnaby, BCEmergency First Aid And CPR-C
Canadian Red Cross
Burnaby, BCSkills
- Team Collaboration
- Self-Driven and Motivated
- Punctual and Dependable
- Emergency Preparedness
- First Aid and CPR
- Supervision & Leadership
- Active Listening
Timeline
1:1 Support Worker
City of Burnaby - Access and Inclusion
12.2023 - Current
Assistant Program Leader
City of Burnaby - Parks and Recreation
11.2023 - Current
Rink Attendant
City of Vancouver
06.2023 - Current
Cashier and Barista
Onezo Tapioca
09.2018 - 12.2023
Administrative Support Volunteer
Canadian Red Cross
03.2017 - 03.2018
Camp Madawaska Volunteer
Burnaby Parks and Recreation
08.2016 - 08.2016
Minor Hockey Referee
BC Hockey
10.2014 - 04.2017
Edmonds Park Volunteer
Burnaby Parks and Recreation
07.2012 - 08.2015
Bachelor of Science - Health Sciences
Simon Fraser University
Emergency First Aid And CPR-C
Canadian Red Cross
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