Yuki Katayose

I was responsible for serving food and drinks, closing the cash register, and handling deposits. Additionally, I managed the daily scheduling and coordination of shifts, as well as provided guidance and training to staff. I also prepared daily reports and conducted analysis of sales performance, which I shared with supervisors and the team.

I worked exclusively during the winter season when the store was open. Therefore, I did not work year-round. I worked for two seasons.

Niseko mostly consists of English speaking customers/workers because NIseko is famous for powder snow. So, I have experience in customer service involving the use of English.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
• Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
• Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
• Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
• Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.