Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Teresa Choi

Burnaby,BC

Summary

Proven track record in enhancing customer experiences and operational efficiency, notably at Kokoro Tokyo Mazesoba Ltd. Adept in cash handling and exceptional customer service, I excel in fast-paced environments, demonstrating adaptability and a commitment to excellence. Successfully managed teams to achieve significant performance improvements, embodying reliability and a team-oriented approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Server

Kokoro Tokyo Mazesoba Ltd.
07.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

English as a Second Language Teacher

Little Fox Language Cneter
05.2022 - 03.2023
  • Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Educated students in basics of English grammar and conversational speaking.
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.

Shift Supervisor

Bistro Chi-Q
08.2021 - 02.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Hall Manager

Pho-Ever Restaurant
11.2016 - 08.2021
  • Oversaw inventory management, maintaining adequate supplies while minimizing waste and cost overruns.
  • Supervised facility maintenance tasks guaranteeing clean well-maintained premises that met both internal standards as well as external regulations.
  • Optimized hall utilization by creating effective scheduling systems, reducing downtime between events.

Education

Associate of Science - Psychiatric Nursing

Douglas College
New Westminster, BC
06.2027

Skills

  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Performance Improvement
  • Item promotion
  • Team Player
  • Warm and Friendly

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Timeline

Server

Kokoro Tokyo Mazesoba Ltd.
07.2023 - 02.2024

English as a Second Language Teacher

Little Fox Language Cneter
05.2022 - 03.2023

Shift Supervisor

Bistro Chi-Q
08.2021 - 02.2022

Hall Manager

Pho-Ever Restaurant
11.2016 - 08.2021

Associate of Science - Psychiatric Nursing

Douglas College

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Teresa Choi