Summary
Overview
Work History
Skills
Timeline
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Siran (Skye) Liu

Toronto,ON

Summary

Experienced and customer-focused food and beverage manager with nine years in fast-paced café and beverage service environments. Skilled in staff training, daily operations, and customer service. Recognized for strong leadership, problem-solving abilities, and commitment to maintaining a welcoming atmosphere and high-quality service.

Overview

10
10
years of professional experience

Work History

Manager

Higher
Toronto, Ontario
02.2021 - 07.2025
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Manager

TIKA
Toronto, Ontario
09.2020 - 01.2021
  • Implemented process improvements to enhance operational efficiency.
  • Trained and mentored junior staff on best practices and procedures.
  • Monitored staff performance and addressed issues.

Assistant Manager

Chatime
Toronto, Ontario
01.2016 - 06.2020
  • Assisted in training new staff on customer service protocols and menu offerings.
  • Managed inventory levels to ensure efficient stock replenishment and reduce waste.
  • Coordinated daily operations to maintain smooth workflow during peak hours.
  • Implemented store policies to enhance compliance with health and safety regulations.
  • Oversaw scheduling of team members to ensure adequate coverage during shifts.
  • Monitored product quality and consistency to uphold brand standards in beverages.

Skills

  • Employee training
  • Customer service
  • Operational efficiency
  • Performance monitoring
  • Process improvement
  • Inventory management
  • Quality control

Timeline

Manager

Higher
02.2021 - 07.2025

Manager

TIKA
09.2020 - 01.2021

Assistant Manager

Chatime
01.2016 - 06.2020
Siran (Skye) Liu