Siran (Skye) Liu
Toronto,ON
Summary
Experienced and customer-focused food and beverage manager with nine years in fast-paced café and beverage service environments. Skilled in staff training, daily operations, and customer service. Recognized for strong leadership, problem-solving abilities, and commitment to maintaining a welcoming atmosphere and high-quality service.
Overview
10
10
years of professional experience
Work History
Manager
Higher
Toronto, Ontario
02.2021 - 07.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
TIKA
Toronto, Ontario
09.2020 - 01.2021
- Implemented process improvements to enhance operational efficiency.
- Trained and mentored junior staff on best practices and procedures.
- Monitored staff performance and addressed issues.
Assistant Manager
Chatime
Toronto, Ontario
01.2016 - 06.2020
- Assisted in training new staff on customer service protocols and menu offerings.
- Managed inventory levels to ensure efficient stock replenishment and reduce waste.
- Coordinated daily operations to maintain smooth workflow during peak hours.
- Implemented store policies to enhance compliance with health and safety regulations.
- Oversaw scheduling of team members to ensure adequate coverage during shifts.
- Monitored product quality and consistency to uphold brand standards in beverages.
Skills
- Employee training
- Customer service
- Operational efficiency
- Performance monitoring
- Process improvement
- Inventory management
- Quality control
Timeline
Manager
Higher
02.2021 - 07.2025
Manager
TIKA
09.2020 - 01.2021
Assistant Manager
Chatime
01.2016 - 06.2020
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