Yujian Kevin Zhou
Richmond,BC
Summary
Reliable and upbeat Sales Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Outfitter - Firearms
Bass Pro Shop
06.2024 - Current
- Safely managed over 250 display firearms worth over $100K at gun counters and vault, ensuring compliance with all safety regulations and company policies.
- Processed over 15 firearm transfer documents daily with a 0% error rate, transcribed all sales information into the database for 25-year documentation, maintaining accuracy and regulatory compliance.
- Verified the correctness of Firearm Transfer Records (FTR) before handing firearms to clients, ensuring information accuracy (client details, PAL number, firearm serial number, calibre, make and model, RCMP reference number).
- Efficiently prioritized tasks during high-traffic periods, such as handling a firearm sale and a scope mounting appointment simultaneously. Managed customer flow and ensured timely service by delegating and communicating effectively.
- Ensured muzzle direction compliance for safety by guiding clients to follow company policy, maintaining a safe and pleasant environment for the general public.
Carpenter
SevenBeams Contracting Ltd.
08.2021 - 12.2021
- Applied precision and attention to detail when shaping and cutting building materials using machines, measurement tools, and power saws, ensuring accurate measurements.
- Demonstrated teamwork by collaborating with colleagues to complete construction projects efficiently and safely.
- Ensured workplace safety by maintaining hazard-free working areas, a critical practice for preventing accidents and ensuring smooth operations.
Fast Food Worker
Sarpino’s Pizzeria
10.2020 - 08.2021
- Provided excellent customer service by assisting customers with food orders, addressing inquiries, and recommending daily specials.
- Managed inventory by tracking and recording company supplies daily, ensuring efficient stock levels and preventing shortages.
- Adhered to food safety regulations, ensuring compliance with health codes and maintaining a clean and organized workspace.
Volunteer Tutor
UVIC English Learning Center
10.2019 - 01.2020
- Conducted one-on-one and group sessions to guide students through coursework and homework, ensuring understanding and correctness.
- Supported students in developing their English language skills and enhancing their academic performance.
- Assisted international students enrolled in language courses to assimilate into campus life by engaging in English dialogues.
Education
Bachelor of Arts - Finance And Economics
University of Victoria
Victoria05-2024
Skills
- Store operations
- Sales floor organization
- Time management abilities
- Customer Retention
- Multitasking Abilities
- Problem-solving abilities
- Loss prevention strategies
- Product Promotion
- Sales Techniques
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Outfitter - Firearms
Bass Pro Shop
06.2024 - Current
Carpenter
SevenBeams Contracting Ltd.
08.2021 - 12.2021
Fast Food Worker
Sarpino’s Pizzeria
10.2020 - 08.2021
Volunteer Tutor
UVIC English Learning Center
10.2019 - 01.2020
Bachelor of Arts - Finance And Economics
University of Victoria
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