Yujeong Lee
Burnaby,BC
Summary
Adept at elevating customer experiences, I leveraged my attention to detail at Diptyque to significantly enhance customer retention. Excelling in high-stress situations, I contributed to a positive team environment and improved efficiency by 10%. My expertise is reflected not only in delivering superior service but also in fostering repeat business through genuine interactions. My nickname, Joy, reflects my ability to find happiness even in challenging situations.
Overview
7
7
years of professional experience
Work History
Sales Associate
Diptyque
01.2024 - 08.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided luxurious customer service to reflect Diptyque's values, mission and vision.
Sales Associate
Gentlemonster
07.2023 - 08.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted an average of 20 customers per day in finding or selecting items and providing recommendations which have generated additional purchases.
Sales Associate
Diptyque
09.2021 - 08.2022
Sales Associate
Uniqlo
07.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped a customers locate products and checked store.
- Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates.
Sales Associate
Adidas
12.2017 - 02.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise and cleaning up.
Education
Bachelor of Science - Psychology
Duksung Women's University
Seoul, South Korea08.2024
Skills
Customer Service
Teamwork and Collaboration
Time Management
Positive Mind
Attention to Detail
Friendly and Helpful
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Diptyque
01.2024 - 08.2024
Sales Associate
Gentlemonster
07.2023 - 08.2024
Sales Associate
Diptyque
09.2021 - 08.2022
Sales Associate
Uniqlo
07.2019 - 10.2019
Sales Associate
Adidas
12.2017 - 02.2019
Bachelor of Science - Psychology
Duksung Women's University
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