Yui Stella
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enjoy fast-paced work environments, especially when working in a team. Interested in an environment that will allow me to express my creativity, maintain organization, and interact with customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess, Expeditor, Delivery Driver
Boston Pizza
06.2021 - 07.2023
- Worked with a team of individuals to help achieve customer satisfaction
- Handled POS systems and frequently answered calls from customers
- Performed manager duties such as cash outs and resolving issues with customers
- Worked well under circumstances with high customer volumes
- Expressed good communication for everything to move smoothly.
Coach
Kelowna Ringette Association
09.2020 - 03.2023
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Sales Associate
Lush Kelowna, Ave
10.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
SOY Asian Fusion
01.2021 - 06.2021
- Prepared food for customers and inspected food quality to guarantee customer satisfaction
- Prepared food, such as sauces and batter, to be used in dishes
- Cleaned dishes, swept, and mopped to keep the kitchen clean
- Worked with a team to ensure food got out in a timely fashion and was of good quality
- Worked flexible hours to provide support when needed
- Took customers' orders and relayed messages to the kitchen
- Packaged and plated orders and gave them to customers
- Made desserts and salads for orders
- Stocked supplies and kept kitchen and restaurant clean.
Education
License Certificate - Hairstylist
Blanche Macdonald
Vancouver, BC07.2024
High School Diploma -
Mount Boucherie Secondary
West Kelowna, BC06.2022
Skills
- Time Management
- Customer Service
- Complex Problem-Solving
- Product and Service Sales
- Verbal and Written Communication
- Attention to Detail
- Teamwork and Collaboration
- Client Relationship Management
- Dependability and Honesty
Certification
Serving It Right-[September 12,2023-September 12,2028]
Timeline
Sales Associate
Lush Kelowna, Ave
10.2022 - 02.2023
Hostess, Expeditor, Delivery Driver
Boston Pizza
06.2021 - 07.2023
SOY Asian Fusion
01.2021 - 06.2021
Coach
Kelowna Ringette Association
09.2020 - 03.2023
License Certificate - Hairstylist
Blanche Macdonald
High School Diploma -
Mount Boucherie Secondary
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