Yuho Takaya

• Prepared and served a variety of high-quality coffee and tea beverages.
• Provided excellent customer service by welcoming guests, taking orders, and offering personalized recommendations and customizations.
• Built strong rapport with customers; remembered regulars’ usual orders and our past conversations, and converted five new customers into frequent patrons.
• Accurately recorded orders, processed transactions, and served drinks and food to over 30 customers per hour with only two staff members during peak times.

• Acquired distribution rights for five foreign films and negotiated contracts with multiple international business partners.
• Approached movie theaters to secure screenings for acquired titles, developed promotional strategies, and designed merchandise to support film releases.

• As a part-time leader, communicated clearly with team members to align priorities and ensure consistent customer satisfaction.
• Managed the cash register with accuracy and reliability.
• Trained new staff on service standards and operational procedures.
• Handled customer complaints calmly, showing gratitude, empathy, and attentive listening.

・Provided clear explanations of seasonal dishes featuring unique Japanese ingredients and seasonings, especially for foreign tourists.

• Increased sales by 10% by recommending well-paired combinations of dishes and alcoholic beverages.

• Maintained a clean and tidy dining area by regularly cleaning tables, floors, and restrooms.