Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

YUHAO ZHANG

Richmond,Canada

Summary

A dedicated professional with proven management, leadership and communication performance. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Enthusiastic individual with proven ability to lead teams of people, manage budgets, and create innovative menu items. Successfully trained and developed new staff members in customer service best practices, menu items, and food safety regulations. Committed to delivering a high-quality dining experience that exceeds customer expectations and increases overall customer satisfaction.

Overview

7
7
years of professional experience

Work History

Night Shift Supervisor

101 Boba
05.2021 - 03.2025
  • Committed to creating a positive work culture and fostering a sense of teamwork among staff members
  • Planned and implemented marketing activities to promote products.
  • Met with management team to discuss operational challenges and solutions.
  • Demonstrated expertise in training and supervising baristas to ensure quality customer service.
  • Successfully managed inventory levels, ordering supplies, and maintaining cleanliness standards.

Cashier & Store Order Picker

Beijing Hualian Group
05.2019 - 08.2019
  • Thrives in high-pressure, high volume environment
  • Excellent communication skills, can clearly articulate instructions and openly listen to suggestions and complaints
  • Highly-focused; can set aside personal problems and consistently give the best on-the-job performance.
  • Resolved customer complaints in a timely and effective manner.

Cashier

GongCha
05.2018 - 08.2018
  • Having a good understanding of the mindset and disposition of service crew.
  • Provided efficient and courteous service to customers.


Education

Bachelor of Arts - Leadership Candidate

Trinity Western University
Richmond, BC
04.2024

General Studies - undefined

Thompson Rivers University
Richmond, BC
08.2022

Bachelor of Science - Physics

University of British Columbia
Vancouver, BC
05-2020

Skills

  • Team collaboration and leadership
  • Staff motivation and discipline
  • Complaint handling
  • Cross cultural communication
  • Quality control
  • Continuous improvement

LANGUAGES

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Timeline

Night Shift Supervisor

101 Boba
05.2021 - 03.2025

Cashier & Store Order Picker

Beijing Hualian Group
05.2019 - 08.2019

Cashier

GongCha
05.2018 - 08.2018

General Studies - undefined

Thompson Rivers University

Bachelor of Arts - Leadership Candidate

Trinity Western University

Bachelor of Science - Physics

University of British Columbia

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