Yu Hao Chen
Monterey Park
Summary
Positive server, excelling in guest engagement, and exceptional customer service. Skilled in cash handling and allergy awareness, I consistently enhanced dining experiences by anticipating needs and resolving inquiries promptly, contributing to a welcoming atmosphere, and high customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Chen's Chinese Restaurant
Long Beach
11.2023 - 06.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Memorized menu to help diners make informed meal choices.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared and served food and beverages to customers.
- Delivered customer checks and securely processed credit card or cash payments.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Education
High School Diploma -
Mark Keppel
Alhambra, CA06.2023
Skills
- Cash handling
- Guest engagement
- Exceptional customer service
- Professional appearance
- Cleanliness standards
- Table bussing
- Order accuracy
- Supply restocking
- Beverage preparation
- Food sales and promotion
- Allergy awareness
- Table setting
- Guest seating
- Wine service
Certification
- Driver license
- California food Handler Training Certificate Program
- Sexual Harassment and Abusive Conduct Prevention Training Completion Certificate
Languages
- English, Bilingual
- Chinese (Mandarin), Intermediate
Languages
English
Full Professional
Chinese (Mandarin)
Professional
Timeline
Server
Chen's Chinese Restaurant
11.2023 - 06.2025
High School Diploma -
Mark Keppel
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