Yuhan Bi
Toronto,ON
Summary
Seasoned Customer Associate with 1.5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Aibank
08.2020 - 08.2021
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Brand Representative
AIBank
04.2020 - 07.2020
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Enhanced sales performance through effective communication of product features and benefits.
- Collaborated with team members to develop innovative marketing strategies for promoting the brand.
- Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
Education
Bachelor of Science - Civil Enginnering
University of Toronto
Toronto, ONHigh School Diploma -
Beijing No.4 High School International Campus
Beijing, China05-2020
Skills
- Soft Skills: Customer Service; Customer Support; Problem Resolution; Team Collaboration, Company System Using
- Technical Skills: Excel, AutoCAD, SketchUp
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Associate
Aibank
08.2020 - 08.2021
Brand Representative
AIBank
04.2020 - 07.2020
Bachelor of Science - Civil Enginnering
University of Toronto
High School Diploma -
Beijing No.4 High School International Campus
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