Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yugansh Chawla

BRAMPTON,ON

Summary

Dear Hiring Manager, This letter and enclosed resume are an expression of my interest in seeking a position with your organization. My education, experience and dedication would make me a competitive for this position. My problem solving and decision-making skills would fulfill the challenging environment at your organization. I am accustomed to switching between various roles and responsibilities and thrive in a team environment that strives for client satisfaction. My focus, drive and determination, coupled with acute attention to detail have been hallmarks of my career to date. I intend to continue to apply this same level of expertise as a member of your team. Whatever task or project I will undertake, I will perform it to be the best of my ability. My enclosed resume is an overview of my background and accomplishments. I look forward to providing you with further insight into my professional value during a personal interview. I am available for personal interview at a time of your convenience and can be contacted at 6479169563

PROFESSIONAL SUMMARY : Graduated in Business Management diploma from Humber College, North Campus. Knowledge in Professional management of business including business background from India.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Menasha Packaging Industry
01.2018 - 03.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Shift Manager

McDonalds
03.2018 - 07.2019
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.

Event Security Guard

Northwest Protection Services Security
05.2018 - 08.2018
  • Experienced big events like Taylor Swift, Ed-Sheeran, Luke Bryan, Maren Morris, etc
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.

Customer Advisor

HGS Canada
08.2019 - 10.2021
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Customer Service Representative

Buchanan Technologies
09.2021 - 10.2021
  • Work from Home (Ontario Covid Support) Inbound Calls (Contact Centre)
  • Helping Clients in booking their Covid Vaccine for the province of Ontario
  • Sending them Vaccine certificates on request
  • Guiding them on how to book their vaccine and download their vaccine certificate.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Buffer

Carsmetics Toronto
03.2022 - 05.2022
  • Cleaned, sanded and buffed surfaces to prepare for paint applications.
  • Checked color and texture of all final surfaces.
  • Performed consistent and efficient work using both manual and machine-assisted methods.
  • Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
  • Skilled at working independently and collaboratively in a team environment.

Uber Driver

Uber
06.2022 - 08.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Truck Driver

Canada Cartage
08.2022 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Currently assigned with canadian tire container work ensuring delivery pickup to and from CN & CP.

Education

Advanced Diploma - Management

Humber College
Toronto, ON
04.2019

High School Diploma -

MGN Public School
Punjab, India
03.2017

Skills

  • Effective communication skills and gathering information to understand client needs
  • Strong analytical skills to evaluate alternatives available (problem solving skills)
  • Excellent customer service skills by customizing portfolios as per customer needs
  • Well versed in using Microsoft Office to handle company and client database
  • Good command on Microsoft Excel
  • Good Typing speed (keyboarding skills)
  • Multi-tasking ability and working in a fast-paced environment

Languages

English
Hindi
Punjabi

Timeline

Truck Driver

Canada Cartage
08.2022 - Current

Uber Driver

Uber
06.2022 - 08.2022

Buffer

Carsmetics Toronto
03.2022 - 05.2022

Customer Service Representative

Buchanan Technologies
09.2021 - 10.2021

Customer Advisor

HGS Canada
08.2019 - 10.2021

Event Security Guard

Northwest Protection Services Security
05.2018 - 08.2018

Shift Manager

McDonalds
03.2018 - 07.2019

Warehouse Associate

Menasha Packaging Industry
01.2018 - 03.2018

Advanced Diploma - Management

Humber College

High School Diploma -

MGN Public School
Yugansh Chawla