Yug Mavawala
Ottawa,ON
Summary
Dedicated professional with educational foundation in Information Technology and Cybersecurity, complemented by practical experience in sales and store management. Possess a Bachelor of Science in Information Technology (BSc IT) and a Postgraduate Diploma in Cybersecurity, with a proven ability to develop through dynamic environment of technology, business, and customer relations. Currently excelling in a managerial role at a fat bastard burrito , demonstrating leadership, operational skills, and a commitment to delivering exceptional customer experiences. Seeking opportunities to leverage this unique skill set in a challenging and dynamic professional environment.
Overview
2
2
years of professional experience
Work History
Store Manager
Fat Bastard Burrito
10.2022 - Current
- Operational Management:
Oversaw day-to-day operations, ensuring the proper functioning of the store and maintaining high standards of service.
Ensured that the recipes were followed, delivering the authentic Fat Basted Burrito taste to customers.
- Team Leadership:
Led a team of 5 staff, training, guiding, and supporting to ensure efficient performance.
Responsible for employee scheduling.
- Administrative Responsibilities:
Managed payroll , and was responsible for employees paycheque.
Conducted regular inventory assessments to prevent shortages and minimize excess stock.
- Community Engagement and Sales:
Actively participated in community events to enhance the store's visibility and build strong relationships with customers.
Got store orders for events, meetings, and collaborated with local businesses to get catering opportunities.
- Franchise Compliance:
Ensured strict compliance to all franchise requirements and standards.
Maintained active communication with franchise personnel, actively participating in meetings and training sessions to keep the store updated on the latest initiatives.
- Accomplishments:
Successfully achieved a cost-effective inventory management, reducing waste.
Increased store revenue through proactive community engagement.
Achieved and maintained a consistent customer satisfaction rating.
- Challenges:
Addressed and resolved customer concerns promptly, turning potential negative experiences into positive testimonials.
- Overall Contribution:
As the Store Manager of Fat Basted Burrito, I played a vital role in ensuring the store's operational excellence, team work, and community engagement. Through effective leadership and a commitment to maintaining high standards, I contributed to the overall success and growth of the store within the Fat Basted Burrito franchise.
Registration Clerk
Robert Half
08.2022 - 10.2022
- Improved patient satisfaction by providing courteous service during the registration process.
- Worked together with hospital staff to ensure proper transitions between departments and services for patients.
- Accurately collected and verified patient's information for accurate recordkeeping.
- Maintained strict confidentiality of all patient information.
Sales Representative
The Source, Bell
02.2022 - 08.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques and maximizing on every client.
Education
Post-Baccaleurate Diploma - Cyber Security
Durham College
Oshawa, ON12.2022
Bachelor of Science - Information Technology
P.P SAVANI UNIVERSITY
01.2021
Skills
- Operations Management
- Planning
- Recruitment
- Inventory Management
- POS Systems
- MS Office Skills
- Shift Scheduling
- Payroll Management
- Network Administration
- End-User Support
- Hardware Installations
- Software Updates
Languages
English
Full Professional
Timeline
Store Manager
Fat Bastard Burrito
10.2022 - Current
Registration Clerk
Robert Half
08.2022 - 10.2022
Sales Representative
The Source, Bell
02.2022 - 08.2022
Post-Baccaleurate Diploma - Cyber Security
Durham College
Bachelor of Science - Information Technology
P.P SAVANI UNIVERSITY
Similar Profiles
TINA PATELTINA PATEL
Shift Supervisor at Fat Bastard BurritoShift Supervisor at Fat Bastard Burrito
Saroj AcharyaSaroj Acharya
Cashier and Restaurant Attendant at Fat Bastard BurritoCashier and Restaurant Attendant at Fat Bastard Burrito
Srinidhi SriramSrinidhi Sriram
Key Holder at Fat Bastard BurritoKey Holder at Fat Bastard Burrito