YUG KINKHABWALA
Calgary,AB
Summary
Motivated and adaptable graduate with a strong foundation in Information Technology Services and Business Management. Experienced in customer service, sales, and technical solutions with a proven track record of exceeding goals. Skilled at bridging the gap between technology and business needs, while fostering teamwork, problem-solving, and client satisfaction.
Overview
7
7
years of professional experience
Work History
Cashier / Customer Service
Walmart
01.2024 - Current
- Processed customer transactions efficiently and accurately
- Promoted Walmart Mastercard applications, enhancing sales and loyalty
- Trained and supported new cashiers, fostering teamwork
- Maintained a clean and organized checkout area
- Part-time
Client Representative
UW Calgary
07.2024 - 10.2024
- Promoted client products and consistently achieved sales targets
- Conducted needs analysis and provided tailored customer solutions
- Maintained excellent product knowledge to enhance customer satisfaction
Food Court Assistant
Food Street and Grill
05.2021 - 06.2023
- Documented customer orders and special requests with accuracy
- Supported kitchen staff while maintaining service quality and speed
- Managed supply levels and ensured smooth daily operations
Sales Associate
Tommy Hilfiger
03.2018 - 01.2020
- Organized merchandise to improve store appeal and drive sales
- Provided customer support, processed returns/exchanges, and resolved issues
- Maintained professionalism in high-stress, fast-paced retail environments
Education
Diploma - Information Technology Services & Business Management
SAIT
01.2025
Higher Secondary Education Board - undefined
03.2021
Skills
- Customer assistance, client relationship management, and conflict resolution
- Payment collection, refund handling, and transaction processing
- Technical expertise in Linux, Windows Server, Virtualization, Networking, Docker, GitHub Actions, and Cloud services
- Knowledge of IT Service Management, System Administration, and Cybersecurity basics
- MS Office Specialist; documentation, reporting, and presentations
- Problem-solving, critical thinking, and analysis skills
- Team building, leadership, and interpersonal communication
- Time management and multitasking in fast-paced environments
- Fast learner, adaptable to new software and technologies
- Telephone etiquette, professional communication, and customer engagement
Accomplishments
- Achieved 97% average customer satisfaction rating across multiple service roles
- Maximized business success by capitalizing on sales and service opportunities
Timeline
Client Representative
UW Calgary
07.2024 - 10.2024
Cashier / Customer Service
Walmart
01.2024 - Current
Food Court Assistant
Food Street and Grill
05.2021 - 06.2023
Sales Associate
Tommy Hilfiger
03.2018 - 01.2020
Higher Secondary Education Board - undefined
Diploma - Information Technology Services & Business Management
SAIT
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