YU FEI CHAN
Toronto,ON
Summary
Worked as an Elementary School Teacher bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. This has facilitated a profound understanding of diverse stakeholders' needs and desires, including students and parents, resembling customers in a professional context. Provides customized solutions and enhances their experiences in different aspect. Also, collaborate with different coworkers enhances the skills on building and maintaining relationships with diverse range of stakeholders. Those skill sets and experiences in Elementary School are suitable for the role position of RBC Call Centre Customer Service Representatives.
Overview
9
9
years of professional experience
Work History
Elementary School Teacher
Po Leung Kuk Madam Chan Wai Chow Memorial School
04.2019 - 08.2023
- Worked as Grade 6 Class Teacher and Vice-Head of Mathematics.
- Provided excellent class management and students’ emotion counseling.
- Established open communication and positive relationships with students, parents and administrative staff.
- Handled and solved students and parents' need.
Teaching Assistant
Ping Shek Estate Catholic Primary School
09.2018 - 04.2019
- Handled and educated over 100+ students with special educational needs
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teacher and communicated with students and parents
Part-time crew member
McDonald
09.2016 - 06.2018
- Taking orders and processing payments
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 200 customer orders per day
Part-time Tutor
Straight A’s Learning Centre
05.2014 - 06.2016
- Managed 15 students per lesson
- Met with parents to discuss student progress and address concerns.
- Collaborated with parents to develop appropriate tutoring lessons.
Education
Postgraduate Diploma in Education (Focusing on Mathematics and General Studies) -
Hong Kong Metropolitan University
Hong Kong06.2022
Bachelor of Arts in Economics and Finance -
Hong Kong Shue Yan University
Hong Kong06.2018
Higher Diploma in Accountancy & Information Systems -
The Hong Kong Institute of Vocational Education (Sha Tin)
Hong Kong06.2013
St. Francis Xavier’s School Tsuen Wan (Secondary School)
Hong Kong07.2010
Skills
- Problem-Solving Skills
- Customer Communication
- Customer Service Optimization
- Providing Customer Support
- Collaborative Environments
- Operational Efficiency
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Professional Working
Skills Set
True, True, True, True, True, Word, Excel, PowerPoint, Outlook, Adobe Photoshop and InDesign, Dreamweaver, 35 w.p.m., 45 w.p.m.
Timeline
Elementary School Teacher
Po Leung Kuk Madam Chan Wai Chow Memorial School
04.2019 - 08.2023
Teaching Assistant
Ping Shek Estate Catholic Primary School
09.2018 - 04.2019
Part-time crew member
McDonald
09.2016 - 06.2018
Part-time Tutor
Straight A’s Learning Centre
05.2014 - 06.2016
Postgraduate Diploma in Education (Focusing on Mathematics and General Studies) -
Hong Kong Metropolitan University
Bachelor of Arts in Economics and Finance -
Hong Kong Shue Yan University
Higher Diploma in Accountancy & Information Systems -
The Hong Kong Institute of Vocational Education (Sha Tin)
St. Francis Xavier’s School Tsuen Wan (Secondary School)
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