Word
Yueshuya Li
International Student
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Server
Uncle Robin's Pizza
Yinchuan, Ningxia Hui Autonomous Region
06.2019 - 07.2023
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
Barista
Starbucks
Qingdao, Shandong Province
04.2021 - 06.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Museum Docent
Qingdao University Of Science And Technology
Qingdao, Shandong
07.2019 - 03.2020
- Help students and their parents have a better understanding of the campus.
- Worked closely with management staff to create new and lucrative tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Built personal relationships with guests to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Education
Bachelor of Arts - English Language
Qingdao University of Science And Technology
99 Songling Road, Qingdao, Shandong 09.2019 - 06.2023
Post-Secondary - Early Childhood Education
Louis Riel Arts And Technology Ctr.
Winnipeg, MB 09.2023 - Current
Skills
Beverage preparation
Hospitality service expertise
Dining area maintenance
Menu memorization
Order accuracy
Guest relations management
Menu presentation
Banquet coordination
Table setting knowledge
Software
PPT
Excel
Timeline
Post-Secondary - Early Childhood Education
Louis Riel Arts And Technology Ctr.
09.2023 - Current
Barista
Starbucks
04.2021 - 06.2021
Bachelor of Arts - English Language
Qingdao University of Science And Technology
09.2019 - 06.2023
Museum Docent
Qingdao University Of Science And Technology
07.2019 - 03.2020
Server
Uncle Robin's Pizza
06.2019 - 07.2023