Yuen-Yee So
Markham
Summary
Highly motivated professional with a proven track record of consistently delivering exceptional performance and surpassing set goals. Seeking a challenging and rewarding position to effectively utilize extensive experience, skills, and knowledge to drive organizational success and foster personal growth.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Bill Gosling Outsourcing
02.2020 - Current
- Consistently maintaining 100% compliance for calls and emails
- Scheduling and processed payments
- Scheduling appointments
- Updating customer information
- Aiding with training
- Deescalating customer complaints within one call or email
- Service Ontario, Toyota Credit Canada Inc, Propser, etc
Dental Administrator
Pure North Dental
05.2012 - 11.2015
- Resolving concerns and inquiries positively, appropriately, confidentially and timely
- Communication with patients, insurance carriers, specialists, suppliers
- Performed day end, month end and year end duties
- Scheduled patients for treatment
- Processed payments
- Coordination of benefits for insurance and billing
- Data entry and maintaining up-to-date patient information
Education
Human Resources Diploma -
Bow Valley College
04.2019
Dental Business Administrator Certificate - undefined
Bow Valley College
04.2012
Skills
- Proficient active listener
- Rapid learner of proprietary software systems
- Ability to adjust to new challenges
- Compassionate listener
- Documentation of issues
- Effective email correspondence management
- Effective customer complaint resolution
- Effective call management
- Compliance with established scripts
- Accurate data entry
- Customer billing support
Activities
- Applicant Screener, Calgary Stampede hiring Fair, 2018 & 2019, Meeting and greeting applicants, Screening applicants for appropriate jobs, Directing applicants to appropriate areas for interviews
- Parent Volunteer, Calgary Board of Education Schools, 2011 - 2019, Reading with students and reviewing home reading, Assisted in book fair operations, Assisted in library operations, Supervised, organized and planned activities for groups of children on field trips, Maintained a safe, healthy and fun educational environment
- Executive Assistant, Enactus Bow Valley College, 2018 - 2019, Minutes taker in both executive and general meetings, Kept executives and project managers on task, Assisted with planning, executing and closing of the Exchange Project and other projects
- New Student Orientation Volunteer, Bow Valley College, 2018 - 2019, Checking in new students, Giving tour of school facilities, Answering questions, Directing students to their information sessions
Languages
Chinese (Cantonese)
Timeline
Customer Service Agent
Bill Gosling Outsourcing
02.2020 - Current
Dental Administrator
Pure North Dental
05.2012 - 11.2015
Dental Business Administrator Certificate - undefined
Bow Valley College
Human Resources Diploma -
Bow Valley College
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