Summary
Overview
Work History
Education
Certification
Timeline
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Yuen Quach

Coquitlam,BC

Summary

  • Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence clients gained through consulting more than 100 clients.
  • Exceptional problem-solving skills and ability to identify opportunities for process improvement.
  • Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
  • Strong ability to build and maintain client relationships based on trust and exceptional service.
  • Multilingual: Vietnamese, English, Mandarin, Cantonese and Japanese.
  • Highly organized with the ability to manage multiple tasks and prioritize effectively.
  • Strong work ethic, hard working, self-motivation, and a commitment to excellence in all endeavors.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Employment Placement Specialist

Open Door Group (WorkBC Employment Service)
05.2020 - Current
  • Employed strong organizational skills to manage a large caseload of more than 70 clients, prioritize tasks, and meet program deadlines
  • Communicated effectively with clients, providing clear and concise information regarding funding options, program requirements, and available resources
  • Collaborated with stakeholders, including clients, program instructors, and government officials, to facilitate smooth program implementation and compliance
  • Quickly attained proficiency in the intricacies of complex employment service policies within one-month timeframe
  • Assessed and addressed individual client needs, ensuring alignment with program objectives and guidelines
  • Tracked and documented clients' progress, providing ongoing support and guidance throughout their skill development journey
  • Proficient in navigating complex government systems, ensuring efficient and timely communication and information management.

Administrative Assistant

Open Door Group (WorkBC Employment Service)
01.2020 - 04.2020
  • Took full ownership and developed a comprehensive protocol for a brand new project that involves connecting with 1000+ unemployed clients in the government database to engage their involvement in the employment service program resulting in a 20% increase of client volume in the organization during COVID
  • Managed high-volume phone call responsibilities across three centers, handling average of 15+ client calls per day.

Research Assistant

UBC Sauder School of Business
05.2019 - 12.2019
  • Conducted thorough data cleaning, validation, and quality checks to ensure accuracy and reliability of the analyzed information
  • Collaborated closely with the professor to understand research objectives and specific data requirements, ensuring alignment with project goals
  • Compiled the findings and results of the dataset analyses into Excel spreadsheets, presenting key information in a clear and concise manner.

Education

Bachelor of Arts - Economics

University of British Columbia
05.2019

International Baccalaureate Graduate -

Anglo-Chinese School
12.2018

Certification

CSCP - Supply Chain Management Certification, In Progress

Timeline

Employment Placement Specialist

Open Door Group (WorkBC Employment Service)
05.2020 - Current

Administrative Assistant

Open Door Group (WorkBC Employment Service)
01.2020 - 04.2020

Research Assistant

UBC Sauder School of Business
05.2019 - 12.2019

Bachelor of Arts - Economics

University of British Columbia

International Baccalaureate Graduate -

Anglo-Chinese School

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Yuen Quach