Yuehui (Iris) Chen
Edmonton,AB
Summary
Proven administrative leader with a successful track record in pet industry management. Expertise in day-to-day operations, customer relations, and strategic data analysis. Meticulous organizer with a commitment to excellence and a customer-centric approach. Ready to contribute efficiency and proficiency to your administrative team.
Overview
6
6
years of professional experience
Work History
Administrator
Tee-Mo Pets LTD
09.2020 - Current
- Successfully managed and oversaw day-to-day operations of the pet store, specializing in pet grooming and custom pet cakes.
- Streamlined inventory management by overseeing the ordering process for pet grooming supplies, ensuring optimal stock levels, and reducing unnecessary expenses.
- Implemented efficient scheduling systems for pet grooming appointments, resulting in improved customer service and increased appointment bookings.
- Expertly handled customer interactions, booked appointments for pet grooming services, and ensured customer satisfaction through effective communication and problem-solving.
Shift Manager
Cacao70 Sweet House
01.2019 - 08.2019
- Oversaw all aspects of daily store operations, meticulously coordinating inventory management, scheduling, and staff supervision to ensure seamless and efficient workflow, maintaining high standards of service excellence.
- Conducted regular audits and reconciliations of inventory to uphold accurate stock levels of baking ingredients, meticulously analyzing data to identify and rectify discrepancies promptly, ensuring optimal inventory management practices.
- Managed worker schedules and assignments. Strategically scheduled and assigned tasks to staff members, optimizing staffing levels to meet fluctuating customer demand and operational requirements while fostering a positive and productive work environment.
- Provided personalized and attentive customer service, promptly addressing customer inquiries and concerns, resolving issues with efficiency and professionalism to ensure a positive and memorable experience for all patrons.
Operations Coordinator
Cacao70 Sweet House
01.2018 - 01.2019
- Conducted daily assessments of inventory levels, meticulously monitoring stock levels to identify opportunities for replenishment or reduction, ensuring optimal stock management and availability.
- Acted as the first point of contact for customers, delivering courteous and attentive customer service, promptly addressing inquiries and complaints to uphold high levels of customer satisfaction and loyalty.
- Provided crucial support in daily store operations, including executing opening and closing procedures, handling cash transactions with accuracy and integrity, and maintaining merchandise displays to showcase products effectively.
Education
Bachelor of Arts - Economics
University of Alberta
Edmonton, AB06.2021
Skills
- Schedule Coordination
- MS Office
- Organizational Skills
- Attention to Detail
- Time management abilities
- Inventory Management
Timeline
Administrator
Tee-Mo Pets LTD
09.2020 - Current
Shift Manager
Cacao70 Sweet House
01.2019 - 08.2019
Operations Coordinator
Cacao70 Sweet House
01.2018 - 01.2019
Bachelor of Arts - Economics
University of Alberta
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