Yuecen Zhao
Richmond,BC
Summary
- Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
- Excellent interpersonal and communication skills gained from the cross-cultural work environment.
- Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
- Demonstrated ability to utilize Microsoft Office tools (Word, Excel, PowerPoint).
Overview
6
6
years of professional experience
Work History
Waitress
Shanghai River Restaurant
Richmond
03.2025 - Current
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
Sales Associate
Sakura Beauty Shop
Richmond
11.2019 - 12.2023
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
BA in Leadership
Trinity Western University
Vancouver, BC12-2021
Hospitality Management
Vancouver Premier College
Vancouver, BC09-2018
Skills
- Customer Service
- Cash handling
- Complex Problem-Solving
- Multi-tasking strength
- Microsoft Office
- Fluent in Mandarin and English
Timeline
Waitress
Shanghai River Restaurant
03.2025 - Current
Sales Associate
Sakura Beauty Shop
11.2019 - 12.2023
BA in Leadership
Trinity Western University
Hospitality Management
Vancouver Premier College
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