Yue Gu
Saskatoon,SK
Summary
Experienced customer service and shipping Logistic operation professional bringing more than 10 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about logistic regulations and standards.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Sales Manager
China Taiping Insurance Group Co,.Ltd
03.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Logistic Operational Manager
Way Shipping International Logistics Co.,Ltd
07.2009 - 09.2013
- Managed booking shipping space, schedule and freight
- Assign and monitor tasks to crew members,Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with important customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Analyzed and reported on key performance metrics to senior management.
- Optimize and develop logistics channels
- Conduct Monthly and Annual report
Shipping Logistics Operator
Expeditors International Logistics Co,.ltd
09.2004 - 09.2008
- Booked shipments
- Arranged custom clearance , custom inspection, transportation and storage
- Created and confirmed documents in time and ensure correctness
- Confirmed and collect all charges , bill to shipper
- Communicated with client at the destination , monitor shipment schedule and feedback to customer
- Analyzed and managed customer SOP
Education
Tianjin Vocational Institute
CHINA 09.2001 - 05.2004
Skills
Shipping and logistic operation
Relationship Building
Staff Management
Verbal and written communication
Computer skills including Microsoft Office and PPT and Outlook
Positive and upbeat
Order Management
Customer Complaint Resolution
Sales Tracking
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Manager
China Taiping Insurance Group Co,.Ltd
03.2020 - Current
Logistic Operational Manager
Way Shipping International Logistics Co.,Ltd
07.2009 - 09.2013
Shipping Logistics Operator
Expeditors International Logistics Co,.ltd
09.2004 - 09.2008
Tianjin Vocational Institute
09.2001 - 05.2004
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