Mikayla Long
Gatineau
Summary
Student-focused mental health professional with a background in social work and experience supporting students in post-secondary settings. Skilled in building strong rapport, assessing complex needs, and coordinating care through trauma-informed, collaborative approaches. Committed to reducing barriers and fostering student success in partnership with campus services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Specialist
University of Ottawa
10.2024 - Current
- Lead the initial triage process to assess students’ mental health and wellness needs, ensuring timely connection to the most appropriate internal or external services, in line with the stepped care model.
- Provide care to a consistent caseload of six students per day, offering support during periods of emotional distress, including suicide risk assessment, crisis de-escalation, and co-development of personalized safety plans.
- Manage administrative responsibilities such as waitlist management, referral tracking, and accurate documentation.
- Respond to protection reports and referrals to the Student Support Team by providing immediate support, conducting intake assessments, and coordinating appropriate connections to internal and external services.
- Collaborate with interdisciplinary teams—including Psychotherapy Services, Health Services, Academic Accommodations, and the Student Support Team—to deliver coordinated, student-centred care.
- Initiated a formal partnership with The Ottawa Hospital’s Sexual Assault and Partner Abuse Care Program to strengthen referral pathways for students affected by violence.
- Developed standardized safety plan and clinical documentation templates for specialized assessments, including group screening.
- Contribute to service development through participation in the Integrated Intake Working Group.
- Actively pursuing bilingual service delivery through French-language training and private tutoring.
Senior Support Worker
Belong Ottawa
01.2021 - 10.2024
- Planned and delivered daily programming in a community-based setting for marginalized adults.
- Provided strengths-based case management, supporting clients in goal setting, systems navigation, and crisis resolution.
- Supervised and trained support workers and academic placement students.
- Facilitated referrals and advocated for clients with external agencies and health services.
- Maintained safety, conducted de-escalation, and built strong rapport with a diverse client base.
- Collaborated with partners including the Royal Ottawa Hospital, John Howard Society, Causeway Work Centre, and Ottawa Police Service.
- Managed data tracking and inventory systems to support program operations.
Supply Child Care Worker
Ottawa Catholic Child Care Corporation
04.2020 - 07.2020
- Supported the well-being and development of children aged 3–12 through structured recreational and educational programming.
- Delivered one-on-one support to children with exceptionalities, fostering inclusion and care.
Education
Bachelor of Social Work -
Carleton University
Ottawa, ON01-2021
Skills
- Case Management
- Crisis Intervention
- Support Work
- Advocacy
- Documentation
- First Aid & CPR/AED Level C
- Mental Health First Aid
- Applied Suicide Intervention Skills Training (ASIST)
- Non-Violent Crisis Intervention (NVCI)
- Non-Violent Communication Skills
- Trauma-Informed Care Training
- RAID Positive Behaviour Support Training
Certification
- First Aid & CPR/AED Level C
- Naloxone Administration Training
- Mental Health First Aid
- Applied Suicide Intervention Skills Training (ASIST)
- Non-Violent Crisis Intervention (NVCI)
- Non-Violent Communication Skills
- Trauma-Informed Care Training
- RAID Positive Behaviour Support Training
Timeline
Intake Specialist
University of Ottawa
10.2024 - Current
Senior Support Worker
Belong Ottawa
01.2021 - 10.2024
Supply Child Care Worker
Ottawa Catholic Child Care Corporation
04.2020 - 07.2020
Bachelor of Social Work -
Carleton University
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