Yuchen (Martin) Zhu
Coquitlam,BC
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
NET 8 ESPORT ARENA
Richmond, BC
03.2021 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Administration Assistant
ET Zone
Coquitlam, British Columbia
02.2019 - 05.2020
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Offering assistance to help customers find necessary store items.
- Answering customers questions and offering advice.
- Monitor behaviors for signs of suspicious activities.
- Communicated with patrons to offer friendly service and determine needs.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assist manager handle paper works.
- Sanitized frequented areas and equipment using approved supplies.
Education
Associate of Arts - Economic
Fraser International College
Bachelor of Arts - Economic
Simon Fraser University
Burnaby, BC12-2024
Skills
- Microsoft Office
- Excellent at juggling multiple tasks and working under pressure
- Issue resolution
- Organization and efficiency
- Customer Service
- Good Communication
- Scheduling and calendar management
- Decision-making
- Team leadership
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
NET 8 ESPORT ARENA
03.2021 - 12.2024
Administration Assistant
ET Zone
02.2019 - 05.2020
Associate of Arts - Economic
Fraser International College
Bachelor of Arts - Economic
Simon Fraser University