Yucheng Yan
Vancouver,BC
Summary
Dynamic Waiter with 4 years in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Capable of memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.
Overview
4
4
years of professional experience
Work History
Waiter
Lee's buffet
Brandon, MB
12.2015 - 02.2020
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Cleaner
Landmark Cinemas
Brandon, MB
05.2018 - 03.2019
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Sanitized frequented areas and equipment using approved supplies.
- Reduced average cleaning time per room by implementing fewest steps system.
Education
High School Diploma -
Crocus Plains Regional Secondary School
Brandon, MB05.2020
Skills
- Check payment processing
- Sales Techniques
- Safe food handling
- Service prioritization
- Manual dock chain pulling
- Material Safety Data Sheets
- Pallet jacks
- Facilities maintenance
Timeline
Cleaner
Landmark Cinemas
05.2018 - 03.2019
Waiter
Lee's buffet
12.2015 - 02.2020
High School Diploma -
Crocus Plains Regional Secondary School
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