Yuchen Song
Ottawa,Ontario
Overview
3
3
years of professional experience
Work History
Pet Groomer
Petsmart
Ottawa
11.2023 - Current
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Car Sales Assistant
Hull Chrysler Dodge Jeep Ram
07.2023 - 10.2023
- Greeting and assisting customers who visit the dealership, both in person and over the phone, and providing a positive and welcoming experience
- Follow up with prospective customers and return email/voicemail/text messages to set up and confirm appointments
- Utilized effective negotiation skills to ensure mutually beneficial sales transactions
- Helping customers complete necessary paperwork, such as purchase agreements, financing applications, and vehicle history reports
- Completing all required paperwork, fees, and documentation are accurately completed and submitted to the appropriate government agency
- Assist with setting up the sales and/or showroom floor for promotions and put new models on display.
CUSTOMER SERVICE REPRESENTATIVE
The Medicine Shoppe Pharmacy
Gatineau, QC
07.2021 - 12.2022
- Skilled in resolving customer issues and providing prompt and satisfactory solutions
- Proficient in delivering exceptional customer service through phone, email, and in-person interactions
- Effectively addressed customer concerns, provided detailed information about products or services, assisting patients with prescription drop-off and pick-up
- Completing administrative tasks, such as filing and maintaining patient records, managing appointment schedules, and coordinating with healthcare providers
- Handling cash, credit card transactions, and processing insurance payments accurately and securely.
Education
Honors Bachelor of Economics - Economics
University of Ottawa
Ottawa, ON05.2024
Accounting and Bookkeeping - Accounting And Finance
Algonquin College
Nepean, ON05.2023
Skills
- Sales
- Customer Services
- Maintaining accurate financial records
- Proficiency in office softwares
- Financial Analysis
- Quickbooks
- Financial Accounting
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Pet Groomer
Petsmart
11.2023 - Current
Car Sales Assistant
Hull Chrysler Dodge Jeep Ram
07.2023 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
The Medicine Shoppe Pharmacy
07.2021 - 12.2022
Honors Bachelor of Economics - Economics
University of Ottawa
Accounting and Bookkeeping - Accounting And Finance
Algonquin College