Yuce Zhu
London, Ontario, Canada,ON
Overview
4
4
years of professional experience
Work history
Manager's assistant
Oxbury Medical
London, Ontario, Canada
01.2024 - 06.2024
- Coordinate physician scheduling using an appointment system to streamline workflow and ensure accurate data entry.
- Work with physicians and clinical staff to resolve scheduling conflicts, resolve patient appointments, and mediate staff disputes.
- Respond to patient inquiries regarding visit procedures, costs, and medical services, directing them to the appropriate department or physician.
- Provides clear instructions regarding the use and storage of medications to promote proper and safe patient care.
Human resources assistant
Ameni Coco Technology & Service Inc
Waterloo, Ontario, Canada, Hybrid
08.2020 - 08.2023
- Orchestrated training for over 10 new employees, culminating in a 90% satisfaction rate and a 25% surge in productivity.
- Championed employee relations survey, swiftly rectifying 80% of presented concerns within a mere 3-day span, driving a 30% downturn in subsequent complaints.
- Pioneered revamp and deployment of critical HR policies and programs, catalyzing 20% rise in employee engagement and fortifying performance management practices by 15%.
Education
Bachelor of Arts - Specialization in Financial Economics
University of Western Ontario
/2020 - /2024
Skills
- Recruitment strategy
- Employee relations aptitude
- Knowledge of hr metrics
- Training module creation
- HRM software proficiency
- Employee welfare consciousness
- Ethics and compliance understanding
Languages
English, Chinese(Mandarin),French, Japanese
Timeline
Manager's assistant
Oxbury Medical
01.2024 - 06.2024
Human resources assistant
Ameni Coco Technology & Service Inc
08.2020 - 08.2023
Bachelor of Arts - Specialization in Financial Economics
University of Western Ontario
/2020 - /2024
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