Yubi Kim

Irvine

Summary

Dynamic hospitality professional with extensive experience at Hako, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through efficient order management and menu knowledge. Skilled in problem-solving and maintaining high standards of cleanliness, ensuring a welcoming environment for all patrons. Fluent in Korean, enhancing communication with diverse clientele.

Overview

years of professional experience

Work History

Host & Server

Hako

10.2022 - 03.2024

Managed Yelp waitlist and directed guests to tables efficiently.
Processed orders through POS system while responding to customer inquiries.
Delivered orders to correct tables, ensuring prompt service and satisfaction.
Packaged to-go orders and prepared sauces for delivery.
Oversaw inventory of dishes and sauces to maintain stock levels.
Opened and closed restaurant accurately, adhering to operational standards.
Bussed tables and maintained cleanliness throughout workspace.
Handled multiple delivery app systems for order management.

Host, Server & Busser

TruSushi N Fish

05.2022 - 09.2022

Seated customers and arranged tables to create welcoming environment.
Processed reservations and addressed inquiries to enhance customer experience.
Took orders both by phone and in-store, ensuring accuracy.
Delivered food orders promptly to tables, maintaining high service standards.
Packaged and managed to-go orders efficiently while minimizing errors.
Bussed tables and maintained cleanliness of workspace to uphold hygiene standards.
Washed dishes and silverware to support kitchen operations.
Monitored supply levels of sauces to ensure availability for service.

Barista & Kitchen Work

Onezo Boba

09.2021 - 03.2022

Prepared diverse drink selections, ensuring quality and consistency for daily service.
Trained new staff members on beverage preparation and customer service protocols.
Brewed teas prior to opening to guarantee freshness throughout the day.
Cooked food and boba efficiently, meeting customer expectations and demand.
Maintained sufficient supply levels in counter and customer areas for optimal service flow.
Sanitized equipment regularly, promoting a clean and safe workspace.

Education

College - Nursing

Irvine Valley College

Irvine, CA

Skills

Fluent in Korean
Team collaboration
Customer service excellence

Problem-solving
Menu knowledge
Flexible and adaptable

Hobbies and Activities

Cooking and baking
Working out
Playing musical instruments

Community Service

Mexico Mission Trip, Tijuana, Mexico, 07/18, 2024, Taught ESL classes and ran a Vacation Bible School for elementary and middle school students every summer.
Vacation Bible School, Disciple Community Church, Irvine, CA, 2021-2024, Assisted in leading elementary students in bible study lessons, arts and crafts, and various activities.

Languages

Korean

Full Professional

Timeline