Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yuan Tao Zhou

Calgary,AB

Summary

Proactive CRM data specialist with years of experience in fast start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

2
2
years of professional experience
4
4
Certification

Work History

CRM Specialist

CERTN
06.2022 - 10.2023
  • Facilitated seamless communication between departments, integrating CRM with other business systems.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Implemented proactive measures for maintaining data quality, by conducting regular audits and implementing data validation rules for CRM entries.
  • Created data models to support decision-making processes.
  • Developed and implemented data governance policies and procedures.
  • Collaborated closely with IT teams, troubleshooting technical issues related to the CRM system and ensuring minimal downtime.

Founder

Self Employed
01.2022 - Current

Solo project solving a personal need by using previous experiences and research solutions

  • Using the provided API Endpoint of Spotify to make GET and POST method with my personal account
  • Implement OAuth Authentication to sign into my account and let others use the application with their Spotify Account
  • Using React.js to generate front -end interface, let the user select options to for their own needs, -motivated project
  • Continue improving the project, steering into desirable direction for the market
  • Marketing to classmates through word of mouth, and gaining feedback for further development

Enterprise Database

Mount Royal University
06.2020 - 09.2020
  • Achieve assigned tasks, meeting expectation or beyond
  • Making suggestion on improvement on the system and providing solutions
  • Understanding records and their uses to make logical arrangements for ease of use for subject experts to improve efficiency

Education

Bachelor of Computer Information Systems -

Mount Royal University
06.2022

CRM Implementation Specialist – CERTN -

Skills

  • Business Intelligence Testing
  • Technical Support
  • Public Information Research
  • Financial Data Analysis
  • Analytical Thinking
  • Customer Segmentation
  • Process Development
  • Data Mapping
  • Reporting and Analytics
  • Tableau
  • Self Motivation
  • Data Acquisition

Certification

HubSpot Academy SEO Certification, HubSpot Academy Integrating With HubSpot I: Foundations Certification, HubSpot Academy Inbound Marketing Certification

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

CRM Specialist

CERTN
06.2022 - 10.2023

Founder

Self Employed
01.2022 - Current

Enterprise Database

Mount Royal University
06.2020 - 09.2020

Bachelor of Computer Information Systems -

Mount Royal University

CRM Implementation Specialist – CERTN -

HubSpot Academy SEO Certification, HubSpot Academy Integrating With HubSpot I: Foundations Certification, HubSpot Academy Inbound Marketing Certification

Yuan Tao Zhou