Yuanming(Kevin) Dou
Mississauga,ON
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Seasoned Auditor with comprehensive understanding of financial regulations and compliance laws. Skilled in assessing and improving internal controls for companies of various sizes, resulting in improved financial integrity and streamlined operations. Strengths include strong analytical skills, problem-solving ability, thoroughness, and commitment to the highest level of professional standards. Notable impact includes identification of significant operational inefficiencies and implementation of effective corrective measures. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supply Chain Intern
MMG Limited
05.2023 - 08.2023
- Attended supplier meetings to discuss contract terms and resolve quality control concerns.
- Evaluated demand patterns of customers to define optimal stock quantities and amend production plans.
- Monitored supplier compliance with contractual agreements and negotiated improved terms as needed.
- Facilitated clear exchange of information about product status, deadlines, and costs with relevant departments.
- Managed day-to-day dispatches and billing operations alongside the sales team.
- Implemented strategies to reduce costs in the supply chain system by streamlining processes.
- Addressed process discrepancies through enhanced supply/inventory control management functions.
- Assisted in rolling out software tailored to manage inventory levels in various warehouses.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Formulated concise presentations translating main findings from numerous efforts dedicated to improving supply chain performance.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
- Monitored financial metrics of supplier efficiency, shipping expenses, and stock control.
- Converted data into graphs and charts, providing insight into business operations and results.
- Streamlined processes by reducing waste through lean Six Sigma methods.
- Designed comprehensive SOPs ensuring efficiency in supply chain activities such as material sourcing and order processing.
- Drove standardization of tools and processes to build scalable execution plans with stakeholders.
- Led integration of supply chain data into ERP system to improve decision-making.
- Monitored global market trends to advise on potential impacts to supply chain operations.
- Assessed customer information instantly to detect discrepancies before they led to issues.
- Collaborated with international sourcing and development teams to streamline supply chain processes.
- Delivered trend analyses and identified gaps in service agreements through detailed stakeholder reports.
Customer Support Specialist
China Securities Co., Ltd
01.2023 - 04.2023
- Conducted needs analyses and provided options based on results.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Responded quickly to customer inquiries, needs and problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Examined technical manuals to identify and solve issues.
- Participated in team meetings to discuss strategies for improving customer experience.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Partnered with sales and marketing to effectively tackle difficult customer challenges.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Recorded all customer interactions into the database system accurately and completely.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Utilized consultative approaches to understand customer service, account issues, and technical concerns.
- Organized tasks to fulfill customer requirements and meet stringent timelines.
- Managed demanding customer interactions with composure, employing de-escalation techniques.
- Tracked incoming customer requests to spot emerging issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Auditor
Ernest & Young
01.2022 - 04.2022
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Detected inconsistencies in financial records, analyzed root causes, and suggested remedies.
- Designed internal control policies to improve audit scores.
- Boosted tax refunds by acquiring taxable income, deductible expenses and allowance information.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Researched changes in laws to maintain adherence to financial regulations.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Conveyed audit findings to management teams, ensuring clarity in non-technical language.
- Compiled transaction data from bank statements and performed balance reconciliation.
- Mitigated annual audit risks and developed final certification reports for small businesses.
- Employed diverse software and tools to enhance workflows.
Finance Intern
CG Wealth Investment Management Co., Ltd
01.2021 - 04.2021
- Reviewed historical financial statements to identify business trends.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Received and posted payments to loan accounts.
- Developed Excel spreadsheets to track expenses, revenue, cash flows and other KPIs.
- Created balance sheets, income statements, and cash flow statements in accordance with GAAP.
- Engaged in collaborative sessions to generate ideas for automating financial processes.
- Managed accounts payable and receivable activities including invoice processing, payments reconciliation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted risk analysis on prospective investments and delivered recommendations.
- Created detailed valuations to guide investment choices.
- Provided financial analysis support during merger and acquisition (M&A) activities.
- Performed quantitative analysis of historical data to identify patterns or anomalies in the data set.
- Employed financial software with advanced Excel functions to optimize data analysis.
- Negotiated terms with vendors and suppliers to optimize cost savings.
Education
Master of Arts - Finance
McMaster University
Hamilton, ON12-2024
Bachelor of Arts - Accounting
Capital University of Economics And Business
Beijing, China06-2023
Skills
- Expenditure tracking
- Accounting and finance policies
- Accounts payable
- Payroll processing
- Financial analysis
- Effective multitasking
- Data analysis
- Microsoft Excel proficiency
- Financial planning
- Team collaboration
- Client relations
- Month-end reporting
- Records administration
Certification
- Canadian Securities Course (CSC)
- Conduct and Practices Handbook Course (CPH)
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Arabic
Elementary
Chinese (Cantonese)
Limited
University Students' Business Plan Competition
- Showcasing strong leadership, effective communication, and conflict resolution skills to achieve cohesive teamwork and strategic planning
Accomplishments
University Business Simulation Competition
- Led a team of five members in a comprehensive business simulation competition, managing all aspects of a virtual company, including strategic planning, financial management, and marketing strategies.
- Developed and implemented innovative business strategies, resulting in the highest profitability and market share among competing teams.
- Facilitated effective team collaboration and decision-making by delegating tasks, analyzing performance data, and adjusting strategies to adapt to market conditions.
- Delivered a detailed final presentation to judges, highlighting the team’s approach, decisions, and key achievements, securing first place out of 20+ teams.
Timeline
Supply Chain Intern
MMG Limited
05.2023 - 08.2023
Customer Support Specialist
China Securities Co., Ltd
01.2023 - 04.2023
Auditor
Ernest & Young
01.2022 - 04.2022
Finance Intern
CG Wealth Investment Management Co., Ltd
01.2021 - 04.2021
Master of Arts - Finance
McMaster University
Bachelor of Arts - Accounting
Capital University of Economics And Business
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