Yuanhui (Hera) Yang
Scarborough
Summary
- Over five years of experience in front-line administrative roles within fast-paced, student-centered educational environments.
- Skilled in daily management of university and college applications for 40 international students.
- Strong problem-solving skills with experience working with a diverse student population, including individuals from Mainland China, Hong Kong SAR, and other regions.
- Exceptional customer service and strong communication abilities.
- Fluent in English, Mandarin, and Cantonese.
- Proficient in Microsoft Word, Excel, Outlook, and CRM systems.
Overview
6
6
years of professional experience
Work History
Education Consultant
ICSIC Immigration Services Inc.
10.2023 - Current
- Providing administrative support for 15+ applications, ensuring the effective functioning of the educational, immigration, and accounting departments.
- Delivering frontline office support and customer service, handling 20 student queries and concerns daily regarding school applications and program selections.
- Communicating school information and stakeholder connections clearly and promptly via emails, memos, bulletin boards, or in person.
- Scheduling staff training, campus visits, and university fairs, and coordinated catering and equipment as needed.
Marketing and Operation Specialist
Magic Sesame
11.2021 - 12.2022
- Successfully introduced the app to onshore and offshore agencies through strategic use of social media and outreach initiatives, including booth setups at GTA universities, resulting in acquiring up to 200 new international students.
- Utilized design tools like Canva, PowerPoint, and Photoshop to create educational materials for the app for newcomers to Canada.
- Planned and organized five promotional events, including desk assignments, venue rentals, and parking permits.
- Ordered event supplies from internal/external suppliers and maintained appropriate inventory levels.
Guidance Counselor
SuOn Academy
08.2019 - 07.2021
- Provided orientation and guidance to 80 new full-time students about campus and OSSD curriculum.
- Offered academic and registration information to 80 students regarding course selection, program options, and college application deadlines.
- Resolved general complaints from students, parents, and others, in person or by phone, concerning school policies, processes, and procedures.
- Delivered comprehensive and high-quality administrative support services to the student welcome center and registration office, including support for the principal, teachers, and coordinators.
Teacher Assistant
Prince Edward Public School
09.2018 - 12.2018
- Submitted weekly reports to a class instructor on internship observations regarding ESL students' literacy improvement and class engagement.
- Provided academic support by assisting instructors with lesson planning and curriculum development for a small group of five ESL students, including tutoring and assignment feedback.
Education
Master of Education - Educational Studies
University of Windsor
Windsor, ON 06.2019
Bachelor of Arts - English Studies Program
Beijing Institution of Technology in Zhuhai
Zhuhai, China06.2017
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Education Consultant
ICSIC Immigration Services Inc.
10.2023 - Current
Marketing and Operation Specialist
Magic Sesame
11.2021 - 12.2022
Guidance Counselor
SuOn Academy
08.2019 - 07.2021
Teacher Assistant
Prince Edward Public School
09.2018 - 12.2018
Master of Education - Educational Studies
University of Windsor
Bachelor of Arts - English Studies Program
Beijing Institution of Technology in Zhuhai
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