Yuan Dong
Scarborough,ON
Summary
Good at interpersonal communication, can improve customer satisfaction. Strong ability to work under pressure, can effectively solve customer complaints, improve customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Shanghai Vision Changyu Hotel
07.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Science - Mechanical Design And Automation
Chongqing University of Mobile Telecommunications
Chongqing07.2015
Skills
- Report Preparation
- Schedule Coordination
- Training and Mentoring
- Product Merchandising
- Customer Service
- Customer Complaint Resolution
Languages
English
Professional Working
lecture,travel
I love giving speeches very much, and I like to express my ideas and show myself in front of everyone. I think this is a very good opportunity for self-promotion.
lecture,travel-Camp out
I love speaking very much and I like to present my ideas in front of everyone. I think this is a very good opportunity for self-promotion.
Camp out can improve outdoor survivability, and in this program can make so many like-minded friends.
Timeline
Customer Service Manager
Shanghai Vision Changyu Hotel
07.2021 - 09.2023
Bachelor of Science - Mechanical Design And Automation
Chongqing University of Mobile Telecommunications
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