YUAN BERNABE
Dartmouth,CA
Summary
Experienced Supervisor that leads team members to complete jobs on-time, assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Family Drug Center
08.2024 - Current
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Observed and monitored store's security cameras to reduce retail crimes.
- Processed refunds for customers to ensure great customer satisfaction.
Cashier
Family Drug Center
09.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocker
Family Drug Center
09.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Produce Crew
McDonald's
06.2022 - 09.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Graduated -
Dartmouth High School
Dartmouth, NS04.2025
Skills
- Attention to detail
- Decision-making
- Team building
- Conflict resolution
- Training and mentoring
- Customer service
LANGUAGES
English
Native or Bilingual
Tagalog (Filipino)
Native or Bilingual
Accomplishments
- Completed a course in Babysitting Basics with general knowledge of first aid and handling emergencies and situations.
- Graduated high school with multiple awards.
Timeline
Supervisor
Family Drug Center
08.2024 - Current
Cashier
Family Drug Center
09.2022 - Current
Stocker
Family Drug Center
09.2022 - Current
Produce Crew
McDonald's
06.2022 - 09.2022
Graduated -
Dartmouth High School
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