Yu-Hsuan Yeh
Toronto,ON
Summary
commercial baker Organized | efficient | Passionate Skilled and organized Assistant Bakery Manager effective at running bakery operations and achieving strong sales. Keeps team efficient and on-task with skills in performance monitoring and motivational leadership. Talented professional skilled at cake decorating and creating enticing desserts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Supervisor
Japanese cheesecake
Toronto, ON
01.2022 - Current
- Supervised and trained staff in the bakery, including assigning duties and tasks.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Ability to preparing and making multiple pastries according to instructions effectively
- Be organized and able to follow procedures to avoid food and time waste
- Safely use baking and measuring tools/ equipment/ appliances to prepare baking foods
- Perform cashier duties, including: meet customer service standards, handles complains professional and controls escalations, does suggestive selling in all order
- Maintains a high level of personal hygiene and possesses the ability to quickly understand new information and situations to troubleshoot.
- Identified opportunities to improve use and functionality of customers systems and provided recommendations.
Bartender
The Korean Kitchen
Toronto, ON
06.2021 - 09.2021
- Interact with customers, taking drink orders
- Prepared beverages (alcoholic and non-alcoholic) for bar and restaurant patrons
- Provided extraordinary guest experiences with effortless suggestions and honest salesmanship
- Assessed customers’ needs and preferences and make recommendations
- Mixed the ingredients and test to prepare a cocktail that meets specifications
- Assisted plan and present bar menu
- Keep the refrigerator, countertops, and the inside of the bar clean and tidy
- Items must be organized, disinfect frequently
- Restock and replenish bar inventory and supplies.
Server
JAI restaurant
Taipei, Taiwan
01.2017 - 06.2019
- Presented menus to patrons and answered customer questions about menu items, making recommendations upon request in a 100+ seat restaurant
- Keep the work areas, equipment, utensils, dishes, and silverware clean and tidy, and ensure they are stored appropriately
- Served food and beverages to patrons
- Assisted food preparation, such as assembling desserts, appetizers, and cold dishes
- Trained 2 new servers in providing excellent customer service and conflict resolution techniques.
Education
Baking & Pastry Arts Management Diploma, Learn how to control the cost of food and beverages, Principles of Baking & Pastry Arts Skills I& II, Commercial Bakery Oper I& II, Baking & Pastry Arts Theory I& II, Artisan Bread course, Food safety, Smart service, First aid Certificates, Kitchen management -
Centennial College
04.2022
Fashion Design Bachelor, Learn how to use Adobe Photoshop, Adobe Illustrator -
Asia University
06.2017
Skills
- Operations Management
- Paperwork Processing
- Employee Scheduling
- Business Management
- Supervisory Experience
- Social Media Marketing
Additional Information
- Smart Serve Certification, 01/2020, Centennial College, Toronto, ON
- Food Safety Certificate, 03/2021, Centennial College, Toronto, ON
- First Aid/CPR Certificate, Expires May 2024, Centennial College, Toronto, ON
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- CPR
- First Aid
Timeline
Bakery Supervisor
Japanese cheesecake
01.2022 - Current
Bartender
The Korean Kitchen
06.2021 - 09.2021
Server
JAI restaurant
01.2017 - 06.2019
Baking & Pastry Arts Management Diploma, Learn how to control the cost of food and beverages, Principles of Baking & Pastry Arts Skills I& II, Commercial Bakery Oper I& II, Baking & Pastry Arts Theory I& II, Artisan Bread course, Food safety, Smart service, First aid Certificates, Kitchen management -
Centennial College
Fashion Design Bachelor, Learn how to use Adobe Photoshop, Adobe Illustrator -
Asia University
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