Summary
Overview
Work History
Education
Skills
I go to church on Sunday. May not be able to work on Sunday.
Skills
Timeline
Generic

Yu-Chuan Fan

Escondido,CA

Summary

Highly adaptable and resilient professional with bilingual fluency in Mandarin Chinese (native language) and strong comprehension of spoken and written Japanese. A decade of independent living in California has cultivated a mentally strong and emotionally resilient individual eager to embrace new challenges.

Overview

2026
2026
years of professional experience

Work History

Customer Service Manager

HS Biopharmaceuticals Inc.
02.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Manage existing accounts, provide customer with required product information, quotations and inquires.
  • Coordinate with brokers and trucking companies. Prepare shipping documents when needed for incoming oversea shipments.

Delivery Driver

Uber, Doorash
2018 - 2023
  • Managed customer inquiries and complaints in polite and professional manner.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Minimized company liability and risks to loads by obeying traffic laws.

Warehouse Worker

Hydrion Scientific Instruments
2019 - 2022
  • Developed and maintained knowledgeable and productive team of employees.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Integrated warehouse operations with existing and new business processes.

Education

Bachelor of Arts - Finance

CSUSM
San Marcos, CA
08.2019

Skills

  • Environmental Concerns
  • System Updates
  • Carrier Negotiations
  • Production planning
  • Order picking and processing
  • Operations management
  • Loading and unloading
  • Warehouse Logistics
  • Route optimization
  • Forklift Operations

I go to church on Sunday. May not be able to work on Sunday.

I'm a Christian.

Skills

  • Carrier Negotiations

Timeline

Customer Service Manager

HS Biopharmaceuticals Inc.
02.2023 - Current

Delivery Driver

Uber, Doorash
2018 - 2023

Warehouse Worker

Hydrion Scientific Instruments
2019 - 2022

Bachelor of Arts - Finance

CSUSM

Similar Profiles

CREATE PROFILE
Yu-Chuan Fan