Summary
Interested in the development on Tourism and airline industry with 1.5 years of experience in the Tourism industry
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Assistance
Eternal East Tours Co. Ltd.
09.2025 - Current
- Assist with passenger enquiries
- Manage the queue to ensure a smooth procedure for boarding
- Ensure the operation of the bus station is smooth
Assistant Travel Consultant
Wing On Travel
10.2018 - 03.2020
- Handle enquires from customers
- To promote the membership system and encourage the customer become member
- To promote the online platform, encourage the customer make their booking though online
- Assist customer for booking the product such as flight, hotel
Customer Service Officier Trainee
Asia AirFeight Terminal
08.2024 - 06.2025
- Assist with the cargo breakdown procedure
- Ensure the warehouse area is clean
- Operates equipment to complete the cargo breakdown
- Make sure special handling goods are stored properly
Programming Trainee
Arcotect Limited
06.2021 - 11.2022
- Maintenance website including update, add new page, new function according to the request from customers
Education
BA (HONS) - International Hospitality and Tourism Management
05-2018
Higher Diploma - Airport Operational Management
05-2017
Skills
Microsoft Word
Excel
Powerpoint
Chinese Word Processing
Education Summary
- BA (HONS) International Hospitality and Tourism Management, Northumbria University Newcastle, 01/01/17, 12/31/18
- Higher Diploma in Airport Operational Management, IVE (Haking Wong), 01/01/15, 12/31/17
Timeline
Customer Service Assistance - Eternal East Tours Co. Ltd.
09.2025 - Current
Customer Service Officier Trainee - Asia AirFeight Terminal
08.2024 - 06.2025
Programming Trainee - Arcotect Limited
06.2021 - 11.2022
Assistant Travel Consultant - Wing On Travel
10.2018 - 03.2020
Northumbia University - BA (HONS), International Hospitality and Tourism Management
IVE (Haking Wong) - Higher Diploma, Airport Operational Management