Yu Cao
North York,Ontario
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Bank of Shanghai
07.2024 - 08.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Sales Assistant Intern
Guotai Junan Securities Co., Ltd.
06.2024 - 07.2024
- Supported visual merchandising efforts, creating eye-catching displays that promoted key products.
- Organized company files and created support system to decrease workload and increase productivity.
- Processed returns efficiently while adhering to store policies, maintaining a positive customer experience throughout the interaction.
- Cultivated strong relationships with clients, fostering loyalty through personalized assistance and follow-up communication.
- Assisted in inventory management for optimal stock levels and timely order fulfillment.
- Maintained an organized and visually appealing store environment to attract and retain clientele.
Teaching Assistant
Brock University
09.2022 - 04.2024
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Completed daily reports on attendance and disciplinary performance.
- Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
- Supported faculty members with administrative tasks including grading papers, updating class records, and tracking attendance.
Promotions & Advertisement Coordinator
FanTuan Delivery
08.2021 - Current
- Launched audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared contentLaunched audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared content.
- Structured the production of promotional material by establishing marketing objectives, target consumers and implementation plans to improve brand awareness.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Founded updating to dynamics and layouts of company's official social media accounts and diligently engaged with prospective and existing customers to provide sales-support.
- Advised potential influencers to collaborate with for marketing purposes; generated outreach plan and connected with influencers, negotiating contractual details of partnership.
Marketing Coordinator Intern
Job Starter
09.2021 - 12.2021
- Evaluated with marketing team by given data to look for potential users for company's interactive job-searching application.
- Monitored analytics platforms regularly to track campaign performance metrics, facilitating data-driven decision-making across the team.
- Used the keywords, skills and qualifications provided by the app to attract traffic to allow users to identify potential job opportunities.
- Analyzed market trends and target audience statistics through weekly analysis sessions with team members, and market products appropriately in different demographics.
- Exchanged resulting data with product development teams, create and maintain marketing materials for sales presentations and customer meetings.
- Optimized paid advertising campaigns, resulting in a more efficient allocation of budget resources towards high-performing ads.
Server
East Izakaya
03.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver
FanTuan Delivery Co.
04.2020 - 02.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Master of Science - Business Economics
Brock University
St. Catharines, ON10.2024
Bachelor of Science - Business Economics
Brock University
St. Catharines, ON06.2022
Skills
Proficient in Microsoft Office Suite like Microsoft Word, Excel and Keynote, and Google cloud programs, Python as well
Document Management: Experienced with hardware peripherals including digital cameras, printers, and scanners
Google icloud System
Fluent in both Mandarin and English
Literacy and real-time comprehension
Schedule Management
Budget Planning
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Front Desk Assistant
Bank of Shanghai
07.2024 - 08.2024
Sales Assistant Intern
Guotai Junan Securities Co., Ltd.
06.2024 - 07.2024
Teaching Assistant
Brock University
09.2022 - 04.2024
Marketing Coordinator Intern
Job Starter
09.2021 - 12.2021
Promotions & Advertisement Coordinator
FanTuan Delivery
08.2021 - Current
Delivery Driver
FanTuan Delivery Co.
04.2020 - 02.2022
Server
East Izakaya
03.2020 - 07.2020
Master of Science - Business Economics
Brock University
Bachelor of Science - Business Economics
Brock University
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