Ytalo Horna Parra
Victoria,Canada
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
PENINSULA CO-OP
06.2024 - Current
- As a customer service professional in the liquor store industry, I consistently provide exceptional service by offering personalized recommendations and expert knowledge on a wide range of alcoholic beverages
- I ensure that each customer has a positive shopping experience, whether they are familiar with our products or seeking guidance on their selection
- My duties include answering product inquiries, managing transactions efficiently, maintaining a clean and organized store, and adhering to all legal and safety regulations related to alcohol sales
- I take pride in creating a friendly, welcoming atmosphere, fostering customer loyalty, and ensuring that every customer leaves satisfied with their purchase
Guest Service Agent
DAYS INN BY WYNDHAM
02.2023 - Current
- As a Guest Service Agent, I am dedicated to delivering outstanding service and ensuring a seamless guest experience from check-in to check-out
- I greet guests upon arrival, assist with reservations, and provide detailed information about hotel amenities and services
- I handle guest inquiries, resolve concerns, and ensure that all their needs are met promptly and professionally
- My responsibilities also include managing payments, issuing room keys, and coordinating special requests, all while maintaining a high standard of hospitality
- I take pride in creating a welcoming and comfortable environment, fostering guest satisfaction, and contributing to the overall success of the hotel
Bellman
Royal Scot Hotel & Suites
12.2021 - 09.2022
- As a Bellman, I provided exceptional service by assisting guests with luggage, offering a warm welcome upon arrival, and ensuring a smooth departure
- I managed guest transfers, provided directions, and helped with special requests to enhance the overall guest experience
- My role focused on creating a positive first and last impression, ensuring that guests felt valued and well taken care of throughout their stay
Flight Attendant
SKY Airlines
10.2019 - 05.2021
- As a Flight Attendant, I was responsible for ensuring passenger safety and comfort at all times
- My duties included verifying the functionality of emergency equipment, maintaining a clean and organized cabin, and ensuring an adequate supply of food and beverages
- I provided exceptional customer service, addressed passenger needs and concerns, and contributed to a positive in-flight experience while adhering to all safety protocols and regulations
Flight Attendant
AVIANCA AIRLINES
06.2014 - 05.2019
- As a Flight Attendant, I was responsible for ensuring passenger safety and comfort at all times
- My duties included verifying the functionality of emergency equipment, maintaining a clean and organized cabin, and ensuring an adequate supply of food and beverages
- I provided exceptional customer service, addressed passenger needs and concerns, and contributed to a positive in-flight experience while adhering to all safety protocols and regulations
Server
MAIDO Japanese Restaurant
01.2013 - 12.2013
- As a Server, I provided excellent customer service by taking and delivering orders, ensuring guest satisfaction, and maintaining a clean and organized dining area
- I anticipated customer needs, recommended menu items, and addressed any concerns promptly to enhance the dining experience
- My responsibilities included processing payments, setting up tables, and collaborating with kitchen staff to ensure efficient service and high-quality food delivery
Bar Server
Costa Cruises
05.2006 - 04.2012
- As a Bar Server, I provided exceptional luxury service by preparing and serving beverages to guests, ensuring a personalized and efficient experience
- I maintained a clean and organized bar area, adhered to beverage recipes, and managed inventory
- I proactively engaged with guests to ensure their satisfaction, handled payments, and collaborated with other staff to deliver seamless service during events and at bars, all while maintaining high standards of hospitality in a fast-paced environment
Education
GED -
Federico Villareal Educational Institution
Lima12-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Communication skills
- Organization
- Interpersonal skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Customer Service Representative
PENINSULA CO-OP
06.2024 - Current
Guest Service Agent
DAYS INN BY WYNDHAM
02.2023 - Current
Bellman
Royal Scot Hotel & Suites
12.2021 - 09.2022
Flight Attendant
SKY Airlines
10.2019 - 05.2021
Flight Attendant
AVIANCA AIRLINES
06.2014 - 05.2019
Server
MAIDO Japanese Restaurant
01.2013 - 12.2013
Bar Server
Costa Cruises
05.2006 - 04.2012
GED -
Federico Villareal Educational Institution
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