Ysselle Cruz
Pomona
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Behavioral Therapist
Behavioral Autism Therapies
01.2024 - Current
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
Universal Banker
Opus Bank
03.2020 - 10.2020
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Bank Teller
Wells Fargo
02.2019 - 11.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor Of Applied Arts - Sociology
California State University, San Bernardino
San Bernardino, CA12.2023
Associate Of Applied Science - Social And Behavioral Science
San Bernardino Valley College
San Bernardino, CA12.2021
Skills
- Collaborative Problem-solving
- Behavioral intervention
- Positive reinforcement
- Therapy team planning
- Applied behavior analysis
- Data collection
- Goal setting
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Therapist
Behavioral Autism Therapies
01.2024 - Current
Universal Banker
Opus Bank
03.2020 - 10.2020
Bank Teller
Wells Fargo
02.2019 - 11.2019
Bachelor Of Applied Arts - Sociology
California State University, San Bernardino
Associate Of Applied Science - Social And Behavioral Science
San Bernardino Valley College
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