Ysidro Gan
SOUTH SAN FRANCISCO
Summary
Skilled, compassionate Crisis Intervention Specialist with Psychology degree and extensive background in client and family crisis counseling and issue resolution. Utilized strong communications and client advocacy skills to navigate complex and stressful situations.
Overview
6
6
years of professional experience
Work History
Crisis Intervention Specialist
Pacific Clinics
2023.07 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
Barista
Boba Guys
2022.03 - 2023.05
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Behavior Specialist
Center For Social Dynamics
2018.10 - 2019.03
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention planning.
Barista
Societea Teahouse And Eatery
2021.02 - 2022.01
- Serviced over 100 guests completing transactions, drinks, cleaning, & serving food while maintaining valuable customer service
- Multitasked all of the above while only working with 1 or 2 other staff members per shift
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Head Coach
South City High School
2020.01 - 2020.03
- Boys Varsity Volleyball
- Fostered a positive team environment with clear communication and motivational techniques.
- Improved team performance by implementing effective training programs and strategies.
Assistant Coach
SF Elite Volleyball Club
2019.10 - 2020.03
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
Head Coach
2019.10 - 2020.03
- The Future Elite Player (FEP) Program at SF Elite Volleyball Club
- Coached more than 60 kids from the ages of 8-15 and also directed the other coaches(Ended due to the pandemic)
Head Coach
Varsity Women's Volleyball, Francisco High
2019.02 - 2019.05
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
Education
Bachelor of Arts - Psychology
San Jose State University
05.2023
Associate's Degree - Transfer in Psychology
Skyline College, Skyline CollegeSouth San Francisco High School
Skills
- Resident Relations
- Time Management
- Phone Inquiries
- Disciplinary Action
- Professional Relationships
- Public Relations
Timeline
Crisis Intervention Specialist
Pacific Clinics
2023.07 - Current
Barista
Boba Guys
2022.03 - 2023.05
Barista
Societea Teahouse And Eatery
2021.02 - 2022.01
Head Coach
South City High School
2020.01 - 2020.03
Assistant Coach
SF Elite Volleyball Club
2019.10 - 2020.03
Head Coach
2019.10 - 2020.03
Head Coach
Varsity Women's Volleyball, Francisco High
2019.02 - 2019.05
Behavior Specialist
Center For Social Dynamics
2018.10 - 2019.03
Bachelor of Arts - Psychology
San Jose State University
Associate's Degree - Transfer in Psychology
Skyline College, Skyline CollegeSouth San Francisco High School